Subject: Training Report - Start Date: 15.04.2019 - India - Day IV
From: Jana Garbe <[email-masked]>
To: Urvika Chaudhary <[email-masked]>, Kritika Mirchandani <[email-masked]>
Cc: David Lee <[email-masked]>, Robert Cosgrove <[email-masked]>, Brian Sexton <[email-masked]>
Date: Thu, 18 Apr 2019 15:56:31 +0000

Hi both,

Please see a report after Day IV.

Agent

CSL Test

Policy Knowledge

Life of an Order

Fulfilment

Shipping and Delivery

Cancelled & Postponed events

Teams

LMS

Wrong Tickets

RAG

Payment

Alternative delivery plans

Brazil Market

GDPR

aadil.lone

100.00%

90.00%

100.00%

100.00%

90.00%

100.00%

100.00%

100.00%

100.00%

100.00%

100.00%

93.33%

100.00%

90.00%

amit.negi

90.00%

90.00%

100.00%

90.00%

90.00%

80.00%

100.00%

90.00%

90.91%

100.00%

93.33%

90.91%

85.00%

giada.morello

100.00%

90.00%

100.00%

100.00%

90.00%

100.00%

100.00%

100.00%

90.91%

86.67%

100.00%

93.33%

100.00%

85.00%

latika.rastogi

100.00%

100.00%

100.00%

90.00%

100.00%

100.00%

100.00%

80.00%

100.00%

86.67%

85.71%

86.67%

81.82%

95.00%

nandini.dhara

100.00%

Sashank Deepanker

90.00%

100.00%

100.00%

100.00%

100.00%

100.00%

100.00%

100.00%

100.00%

93.33%

92.86%

80.00%

81.82%

75.00%

sandeep.rehani

100.00%

80.00%

100.00%

90.00%

100.00%

100.00%

100.00%

100.00%

100.00%

93.33%

100.00%

93.33%

100.00%

100.00%

sanup.sadanandan

100.00%

100.00%

100.00%

90.00%

100.00%

100.00%

100.00%

100.00%

100.00%

100.00%

92.86%

80.00%

90.91%

85.00%

sunny.mundriya

90.00%

100.00%

100.00%

100.00%

100.00%

100.00%

100.00%

100.00%

100.00%

100.00%

85.71%

86.67%

81.82%

90.00%

vibhor.gupta

90.00%

Username

Account Recovery

CIAN I

CIAN II

CIAN III

aadil.lone

Passed

Passed

Passed

Passed

amit.negi

Passed

Passed

Passed

Not passed

giada.morello

Passed

Passed

Passed

Passed

latika.rastogi

Passed

Passed

Passed

Passed

nandini.dhara

Passed

Shashank Deepanker

Passed

Passed

Passed

Passed

sandeep.rehani

Passed

Not passed

Passed

Passed

sanup.sadanandan

Passed

Passed

Passed

Passed

sunny.mundriya

Passed

Passed

Passed

Passed

vibhor.gupta

Passed

  *   The group is very well within the normal schedule.
  *   Please coach the agent Amit on the CIAN Exercise III and confirm once done

For tomorrow, please ensure that the most important topics are repeated, such as RAG / Wrong Tickets / GDPR

Kind regards,

Jana
From: Jana Garbe
Sent: 17 April 2019 17:55
To: Urvika Chaudhary <[email-masked]>; Kritika Mirchandani <[email-masked]>
Cc: David Lee <[email-masked]>; Robert Cosgrove <[email-masked]>; Brian Sexton <[email-masked]>
Subject: Training Report - Start Date: 15.04.2019 - India - Day III
Importance: High

Hi both,

Please see the report after Day III.

Team

Agent

CSL Test

Policy Knowledge

Life of an Order

Fulfilment

Shipping and Delivery

Cancelled & Postponed events

Teams

LMS

Wrong Tickets

RAG

Payment

Training_India

aadil.lone

100.00%

90.00%

100.00%

100.00%

90.00%

100.00%

100.00%

100.00%

100.00%

100.00%

100.00%

Training_India

amit.negi

90.00%

90.00%

100.00%

90.00%

90.00%

80.00%

100.00%

90.00%

Training_India

giada.morello

100.00%

90.00%

100.00%

100.00%

90.00%

100.00%

100.00%

100.00%

90.91%

86.67%

100.00%

Training_India

latika.rastogi

100.00%

100.00%

100.00%

90.00%

100.00%

100.00%

100.00%

80.00%

100.00%

86.67%

71.43%

Training_India

nandini.dhara

100.00%

Training_India

Sashank Deepanker

90.00%

100.00%

100.00%

100.00%

100.00%

100.00%

93.33%

92.86%

Training_India

sandeep.rehani

100.00%

80.00%

100.00%

90.00%

100.00%

100.00%

100.00%

100.00%

100.00%

93.33%

100.00%

Training_India

sanup.sadanandan

100.00%

100.00%

100.00%

90.00%

100.00%

100.00%

100.00%

100.00%

100.00%

100.00%

92.86%

Training_India

sunny.mundriya

90.00%

100.00%

100.00%

100.00%

100.00%

100.00%

100.00%

100.00%

100.00%

100.00%

85.71%

Training_India

vibhor.gupta

90.00%

  *   Can I please get confirmation why Amit did not submit any quizzes today?
  *   Sashank submitted all quizzes from Day III - whenever possible, can he please be asked to take the quizzes for Day II?

Suggestion:

  *   Tomorrow, before you continue with the schedule, please ensure you repeat the RAG quiz - this can be done by advising the agents of a view scenarios and let them work as a group to confirm how it should be handled

Kind regards,

Jana

From: Jana Garbe
Sent: 16 April 2019 17:41
To: 'Urvika Chaudhary' <[email-masked]<mailto:[email-masked]>>; 'Kritika Mirchandani' <[email-masked]<mailto:[email-masked]>>
Cc: David Lee <[email-masked]<mailto:[email-masked]>>; Robert Cosgrove <[email-masked]<mailto:[email-masked]>>; Brian Sexton <[email-masked]<mailto:[email-masked]>>
Subject: RE: Training Report - Start Date: 15.04.2019 - India - Day I and II

Hi both,

Please see an updated results report after Day II.

Team

Agent

CSL Test

Policy Knowledge

Life of an Order

Fulfilment

Shipping and Delivery

Cancelled & Postponed events

Teams

LMS

Training_India

aadil.lone

100.00%

90.00%

100.00%

100.00%

70.00%

100.00%

100.00%

70.00%

Training_India

amit.negi

90.00%

90.00%

100.00%

90.00%

90.00%

80.00%

100.00%

90.00%

Training_India

giada.morello

100.00%

90.00%

100.00%

100.00%

90.00%

100.00%

100.00%

70.00%

Training_India

latika.rastogi

100.00%

100.00%

100.00%

90.00%

60.00%

100.00%

100.00%

80.00%

Training_India

nandini.dhara

100.00%

Training_India

Sashank Deepanker

90.00%

100.00%

100.00%

100.00%

100.00%

Training_India

sandeep.rehani

100.00%

80.00%

100.00%

90.00%

100.00%

100.00%

100.00%

100.00%

Training_India

sanup.sadanandan

100.00%

100.00%

100.00%

90.00%

100.00%

100.00%

100.00%

100.00%

Training_India

sunny.mundriya

90.00%

100.00%

100.00%

100.00%

100.00%

100.00%

100.00%

100.00%

Training_India

vibhor.gupta

90.00%

Please revise the modules with the group based on the performance above.

  *   Shipping and Delivery Issues
  *   LMS

Kind regards,

Jana

From: Jana Garbe
Sent: 16 April 2019 14:00
To: Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>; Kritika Mirchandani <[email-masked]<mailto:[email-masked]>>
Cc: David Lee <[email-masked]<mailto:[email-masked]>>; Robert Cosgrove <[email-masked]<mailto:[email-masked]>>; Brian Sexton <[email-masked]<mailto:[email-masked]>>
Subject: Training Report - Start Date: 15.04.2019 - India - Day I and II

Hi all,

Please see the training results after Day I / II.

Quizzes:
Team

Agent

CSL Test

Policy Knowledge

Life of an Order

Fulfilment

Shipping and Delivery

Training_India

aadil.lone

100.00%

90.00%

100.00%

100.00%

70.00%

Training_India

amit.negi

90.00%

90.00%

100.00%

90.00%

90.00%

Training_India

giada.morello

100.00%

90.00%

100.00%

100.00%

90.00%

Training_India

latika.rastogi

100.00%

100.00%

100.00%

90.00%

60.00%

Training_India

nandini.dhara

100.00%

Training_India

nehal.ahmad

90.00%

100.00%

100.00%

100.00%

100.00%

Training_India

sandeep.rehani

100.00%

80.00%

100.00%

90.00%

100.00%

Training_India

sanup.sadanandan

100.00%

100.00%

100.00%

90.00%

100.00%

Training_India

sunny.mundriya

90.00%

100.00%

100.00%

100.00%

100.00%

Training_India

vibhor.gupta

90.00%

Assignments:

Training Group

Username

Account Recovery

Training_India

aadil.lone

Passed

Training_India

amit.negi

Passed

Training_India

giada.morello

Passed

Training_India

latika.rastogi

Passed

Training_India

nandini.dhara

Passed

Training_India

nehal.ahmad

Passed

Training_India

sandeep.rehani

Passed

Training_India

sanup.sadanandan

Passed

Training_India

sunny.mundriya

Passed

Training_India

vibhor.gupta

Passed

  *   Kritika, please review the module "Shipping and Delivery" - especially the EAD and how agents should communicate with a buyer, if they know the order is in pending substitution.
  *   Nandini and Vibhor only jined for training Day I

Kind regards,

Jana Garbe
Training & Quality
[viagogo logo]