Subject: [Training Update] - CMA
From: Jana Garbe <[email-masked]>
To: Urvika Chaudhary <[email-masked]>, Kritika Mirchandani <[email-masked]>
Cc: David Lee <[email-masked]>
Date: Thu, 18 Apr 2019 15:21:24 +0000

Hi all,

We have slightly updated the new hire training based on the recent update sent via COMMS.

The following clarifications were made:

  *   The buyer is referring to resale restrictions in place / missing
     *   Reply to the buyer by using the "CMA Holding" blurb
     *   Escalate to CMA

  *   The buyer contacted the venue before the event and invalidated their own tickets
     *   Agents are advised to ask for proof here with a specific blurb
     *   After asking for proof the agent is to immediately escalate the case to CMA

Additionally, a question has been added to the CMA quiz which addresses the issue of a buyer contacting the venue before the event and advising the tickets are invalid.

The OLS has been updated.

Kind regards,

Jana Garbe
Training & Quality
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