Subject: Fwd: LSM Joining Case Test - Rajan Chandel
From: Ashfaque <[email-masked]>
To: Urvika Chaudhary <[email-masked]>
Date: Thu, 18 Apr 2019 04:04:53 -0700 (MST)

Hi Urvika, 
Find the test fro your perusal. 

From: "Brian Sexton" <[email-masked]> 
To: "viraat" <[email-masked]>, "Ashfaque" <[email-masked]> 
Sent: Thursday, 18 April, 2019 15:47:07 
Subject: RE: LSM Joining Case Test - Rajan Chandel 

Hi, 

It’s a ‘yes’ for this candidate. 

Kind regards, 

Brian 

From: Brian Sexton 
Sent: Thursday 18 April 2019 10:35 
To: Virat Joshi <[email-masked]>; Asfaque Ahmad <[email-masked]> 
Subject: FW: LSM Joining Case Test - Rajan Chandel 

Hi, 

Could I please see the CV for this candidate? 

Kind regards, 

Brian 

From: Virat Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday 18 April 2019 09:28 
To: Brian Sexton < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >; Asfaque Ahmad < [ mailto:[email-masked] | [email-masked] ] > 
Subject: FW: LSM Joining Case Test - Rajan Chandel 

Hi Brian, 

Can you please review English test for Rajan 

Kind regards, 

Viraat 

From: Rajan Chandel < [ mailto:[email-masked] | [email-masked] ] > 
Sent: 18 April 2019 13:26 
To: Saurabh Dadu; Deeksha Dadu; [ mailto:[email-masked] | [email-masked] ] ; Virat Joshi; [ mailto:[email-masked] | [email-masked] ] 
Subject: Re: LSM Joining Case Test - Rajan Chandel 

	

	

	

LSM Joining Case Test 

	

	

Name 	

Rajan Chandel 

E-mail 	

[ mailto:[email-masked] | [email-masked] ] 

Phone Number 	

(91) 9650990759 

Which blurb would you select? 	

Blurb 4 

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. 	

I have selected blurb 4 because expections of customer's are clearly answered in same. As a customer service department, first of all we need to understand the cusomer's concern and than proceed with the solution. customer asked that is it possible to send the event tickets at hotel address, so first of all we need to take the alternate address details from customer. after changing customer's address it is also impotant that customer will be able to track his or her order, this information is also shared in a proper manner and because customer has asked delivery in a hotel address it is also clearly mentioned that someone should be available to take the delivery so customer can proactively inform the hotel staff regarding the same. 

The only thing which i feel missed from blurb 4, is the turn aroud time for delivery because in this scenario time frame is also important. as event will be taking place in a week only, and if TAT is not available eticket facility should be available in this case. 

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	

customer is getting all his answers from customer service in proper manner is called good customer service, however the question which customer fogot to asked related to the main concern and representative proactively shared the information to the customer that is called great customer service or effortless experience for customer. 

	

	

	

	

You can [ https://protect-eu.mimecast.com/s/5ibUCK1kgfqjgrOSvlz99?domain=jotform.com | 
edit this submission ] and [ https://protect-eu.mimecast.com/s/G7aQCL7ljIPJxYKFP2Ojf?domain=jotform.com | 
view all your submissions ] easily. 

-- 
Ashfaque 
Human Resources 
LiveSalesman 
Noida 
+911204332621 Ex.12 
+917042335393