Subject: Fwd: LSM Joining Case Test - Sushant Julka
From: Ashfaque <[email-masked]>
To: Urvika Chaudhary <[email-masked]>
Date: Wed, 17 Apr 2019 01:49:28 -0700 (MST)

Hi Urvika, 

I got another test. 
Can you check it and do the same? 

From: "viraat" <[email-masked]> 
To: "Brian Sexton" <[email-masked]> 
Cc: "saurabh" <[email-masked]>, "Ashfaque" <[email-masked]> 
Sent: Wednesday, 17 April, 2019 14:15:28 
Subject: FW: LSM Joining Case Test - Sushant Julka 

Hi Brian, 

Can you please review English test for Sushant 

Kind regards, 
Viraat 

From: Sushant Julka <[email-masked]> 
Sent: 17 April 2019 14:12 
To: Saurabh Dadu; Deeksha Dadu; [email-masked]; Virat Joshi; [email-masked] 
Subject: Re: LSM Joining Case Test - Sushant Julka 

	
			LSM Joining Case Test 
		
	Name 	Sushant Julka 
	E-mail 	[email-masked] 
	Phone Number 	(91) 9971850212 
	Which blurb would you select? 	Blurb 1 
	Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. 	Blurb 1 would be the satisfactory resolution for the customers concern. Wherein customer support executive has given him a surety and confirmed that he has seen the details of the order in their system. Also, confirmed that his seller has confirmed that they will be send your tickets as soon as they will get it from the event organizer and assured him that it's become common practice now for event orgaizer to only release tickets very close to the event date. 

Moreover, a CSE has given him assurance that they are closely monotoring his order and also communicating with his seller to ensure they complete the order in time for delivery to you at the address you provided. Meanwhile he has confirmed his new delivery address as well. 

Atlast, he has given a proper closing script to the customer as well. 
	What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	If we are assisting our client/customer and giving them a resolution to their concern/query and customer is satisfied with the resolution provided to him by our department, although we (CSE) do not give any assurance to our customer and do not follow proper greetings (opening & closing script) can be considered a good customer service. 
However, if we are following proper greetings (opening & closing script) and gives proper satisfactory resolution to the customer of their concern/query and customer is satisfied with the response as well as our customer service is considered as a great customer service. 	

	
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-- 
Ashfaque 
Human Resources 
LiveSalesman 
Noida 
+911204332621 Ex.12 
+917042335393