Subject: Fwd: LSM Joining Case Test - Shashank Deepankar
From: HR Livesalesman <[email-masked]>
To: Urvika Chaudhary <[email-masked]>
Date: Sat, 13 Apr 2019 05:54:43 -0700 (MST)

Hi Urvika, 
Can you evaluate this test? 

Thanks & Regard, 

Ashfaque 
Human Resources 
LiveSalesman 
Noida, India 
+911204332621 Ex.12 
+917042335393 

From: "Shashank Deepankar" <[email-masked]> 
To: "saurabh" <[email-masked]>, [email-masked], "Ashish Dabral" <[email-masked]>, "viraat" <[email-masked]>, "HR Livesalesman" <[email-masked]> 
Sent: Saturday, 13 April, 2019 17:47:40 
Subject: Re: LSM Joining Case Test - Shashank Deepankar 

		LSM Joining Case Test 	Name 	Shashank Deepankar 
E-mail 	[email-masked] 
Phone Number 	(91) 7827463556 
Which blurb would you select? 	Blurb 4 
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. 	I have choosen Blurb 4 as the most appropriate Blurb to respond to this query as the customer was asked to provide the delivery address and was advised how to update the address on his account using the given link or changing the delivery address by signing into the viagogo account and locating the order under "Purchases". 

Further, customer was assured that once he completes the above process then seller will send out the ticket as soon as possible. Customer was also advised how he could receive his tickets and also can track the order and would be notified through email that the tickets are being shipped to delivery address with a link to track his order. 

Customer was also advised that someone has to be at the delievery address to sign for his delivery if he may not be available. 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	Indeed there is difference between good and great customer service. 

1. When the customer service is provided only to satisfy the customer's need then it is a good customer service. However, if the same thing keeps the customer loyal then it is great customer service. 

2. Regularly communicating with customer is a great customer service. Because it keeps them well updated. 

3. Communicating better with the customer makes a huge impact. When the customer is happy becasue of you, they are more likely to stay happy with you. 

4. Providing resolutions on time is also a sign of great cusomter service as it saves customer's time. 

	

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