Subject: Re: Guarantee Claims - Overview - IN Results
From: Urvika Chaudhary <[email-masked]>
To: Jana Garbe <[email-masked]>
Cc: Robert Cosgrove <[email-masked]>
Date: Sat, 13 Apr 2019 03:05:59 -0700 (MST)

Hi Jana, 

Please be informed that the re-test option is not open for Mike Worchuirin and Sankarsan Rajan. All the other Team Leaders have successfully taken the retest. 

TL Charanjit Singh was on leave and is in the night shift, I shall conduct the training for him along with the night shift agents. 

Please let me know if you need further assistance on this. 

Urvika Chaudhary 
Training Manager 

Live Salesman 
[email-masked] 
[ http://www.livesalesman.com/ | www.livesalesman.com ] 

From: "Urvika Chaudhary" <[email-masked]> 
To: "Jana Garbe" <[email-masked]> 
Cc: "Robert Cosgrove" <[email-masked]> 
Sent: Friday, 12 April, 2019 18:42:30 
Subject: Re: Guarantee Claims - Overview - IN Results 

Hi Jana, 

Thank you for sharing the above feedback. 

This has been shared with the Team Leads. The Tls have been informed to retake the assessment. 

Please find below the attached schedule for training the agents on the Guarantee Claims module. 

Please let me know if you need further assistance on this. 

Urvika Chaudhary 
Training Manager 

Live Salesman 
[email-masked] 
[ http://www.livesalesman.com/ | www.livesalesman.com ] 

From: "Jana Garbe" <[email-masked]> 
To: "Urvika Chaudhary" <[email-masked]> 
Cc: "Robert Cosgrove" <[email-masked]> 
Sent: Friday, 12 April, 2019 14:43:00 
Subject: Guarantee Claims - Overview - IN Results 

Hi Urvika, 

Please find attached a feedback report on the IN results in the Guarantee Claims. Currently the following TLs show failed attempts. 

    * Anurag Pradhan 
    * Caleb Lodi 
    * Mansi Chabbra 
    * Parvez Mohammad 
    * Rosette Modiri 
    * Sankarshan Rajan 
    * Mike Worochin 

Can you please coach all TLs on the mistakes they made? I have now opened a second attempt on the quizzes, so they can retake them whenever coached. 

Please update this thread once both employees have retaken the quiz. Also, once the TLs have been coached and have done the retest. Please organise agents who received a high number of red flags to take the training and submit the quizzes. It would be great if you could come back with a schedule here. 

Kind regards, 

Jana Garbe 

Training & Quality