Subject: Guarantee Claims - Overview - IN Results
From: Jana Garbe <[email-masked]>
To: Urvika Chaudhary <[email-masked]>
Cc: Robert Cosgrove <[email-masked]>
Date: Fri, 12 Apr 2019 09:13:00 +0000

Hi Urvika,

Please find attached a feedback report on the IN results in the Guarantee Claims. Currently the following TLs show failed attempts.

  *   Anurag Pradhan
  *   Caleb Lodi
  *   Mansi Chabbra
  *   Parvez Mohammad
  *   Rosette Modiri
  *   Sankarshan Rajan
  *   Mike Worochin

Can you please coach all TLs on the mistakes they made? I have now opened a second attempt on the quizzes, so they can retake them whenever coached.

Please update this thread once both employees have retaken the quiz. Also, once the TLs have been coached and have done the retest. Please organise agents who received a high number of red flags to take the training and submit the quizzes. It would be great if you could come back with a schedule here.

Kind regards,

Jana Garbe
Training & Quality
[viagogo logo]