Subject: Fwd: landMark new
From: Urvika Chaudhary <[email-masked]>
To: 1082485
Cc: "Ticket #488255- 9844051664" <Ticket#488255-9844051664>
Date: Mon, 8 Apr 2019 01:22:04 -0700 (MST)

Resolving the ticket as no reply received. 

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Thank you for getting in touch with us. 

Your order has been delivered to you. I can see that the delivery of this order has taken longer than our normal delivery time, and I am really very sorry for this delay. 

Rest assured this is not typical of the experience we offer, and we understand the inconvenience this has caused. 

Again, please accept our sincere apologies for this unexpected delay. 

Feel free to get in touch with us for further assistance. 

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Thank you for contacting us. Your order has already been shipped and is now on its way. 

I can see that the delivery of this order has taken longer than our normal delivery time, and I am really very sorry for this delay. I know that you’ve been waiting for it. It should be with you soon. 

Please note that we have raised this to our courier partner and our courier partner will contact you to arrange a time for delivery. 

Again, please accept our sincere apologies for this unexpected delay. 

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We apologize for the inconvenience caused. 

Upon reviewing your order, we can see it is 'In Transit', which means your package is on the way! 

Your order has been shipped from our warehouse. For your reference, the tracking ID is 34116428624496. 

To follow up or arrange a suitable delivery time, please call the Fetchr team at this number: +971048018100 

Rest assured, we will prioritize your order and it will be delivered to you as soon as possible 

Feel free to get in touch if you need further assistance. 

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With reference to the above order id. 

Please check the customer has complained that the 161169828 Juniors Printed Swim Trunks which has been received is incomplete. The customer has just received the trunk shorts and not the Tee-shirt. 

However, upon reviewing the product description we can see that the description about the Tee shirt is available. 

Please Check and advise 

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Thank you for reaching out to us with your concern. 

You may use your Shukrans to pay for your order. Please Ensure you have a minimum balance of 200 Shukrans. 

You may also use the Shukran slider at Checkout to calculate your discount. 

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We apologize for the inconvenience caused. 

Upon reviewing your order, we have found that your order is Ready for pickup at your selected store. 

We’re really sorry. We know that it's not the experience you wish to receive. 

If you still wish to cancel the order, you may collect the order and return at the counter for a full refund or we will hold the order for 14 days and then automatically it would be canceled and we will initiate your refund 

Feel free to get in touch if you need further assistance. 

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We really apologize that your order didn’t work out. 

By reviewing your order, we found that it has been shipped and delivered to the delivery company. Accordingly, canceling the order is not available and you can reject the order at the time of delivery. 

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We are sorry for the inconvenience this has caused. 

The total price of your order is AED 453.30. 

Unfortunately, you might have faced this error as the items were in your cart for a while and later when you placed the order the discounts may have been removed from the items. 

Please note if you do not want to accept this order, either collect the order and return at the counter for a full refund or we will hold the order for 14 days and then automatically it would be canceled and the amount will be refunded to you. 

Feel free to get in touch with us for further assistance. 

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We apologize for the inconvenience caused. 

Please note the Promo code is working. However, before using kindly assure the following- 

-This Promo-code is applicable from 25-Mar-2019 to 20-Apr-2019 in UAE and KSA territory. 

-It is available for all the categories and cannot be combined with any other offer. 

-This promo code is available for APP only 

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Thank you for reaching out to us with your concern. 

Please be informed that the issue has been resolved, now you can raise your return request for this order. 

Feel free to get in touch if you need further assistance. 

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We sincerely apologize on behalf of the delivery team and we are currently in touch with them to check the issue. 

Please note this issue prevails when the address provided is incomplete or incorrect. Kindly provide your complete address and we will arrange the delivery accordingly. 

Below is an example of how the address should be given to ensure speedy deliveries: 

Eg. Address: Olaya district ( District name), King Fahad road ( street Name), STC building (Building Name/number) , Near Olaya clinic ( landmark) 

Feel free to get in touch if you need further assistance. 

Your friends, 

The Centrepoint Support Team 

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Hi Muhamad, 

We sincerely apologize for the inconvenience caused. 

You may have experienced issues with the application. In order for us to resolve this as quickly as possible for you, we ask that you please send us a screenshot of the error faced. 

Please ensure you provide this as soon as possible. 

Feel free to get in touch if you need further assistance. 

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Hi Maria, 

We sincerely apologize on behalf of the delivery team and we are currently in touch with them to check what is causing the delay here. 

We’re really sorry. We know that it's not the experience you wish to receive. 

Feel free to get in touch if you need further assistance. 

We apologize for the inconvenience caused. 
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This usually happens when either the product is out of stock or the product is in non-sellable condition and is not available for purchase. 

We would request you to kindly use the 'Notify Me' Tab on our website to get an immediate notification as soon as the product is in stock. 

Please be assured that this is not the type of experience that we want you to have. 

Your friends, 
The Babyshop‍ Support Team 

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We apologize for the inconvenience caused. 

Please note that we have raised your concern to our Technical team. 

We will rectify your issue and will be in touch with you as soon as possible 

Feel free to get in touch if you need further assistance. 
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Hi Team 

With regards to the above order id. 

Please note that the customer has complained that they are unable to request a return as the order status has not changed from "Ready to Pickup". 

Please change the status to pick up complete so that we can initiate the return 

warm regards 
Urvika 
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    1. 2-3 business days to ship your product back to our warehouse. 
    2. 2 business days to perform the quality check and issue the refund. 
    3. Your bank or card issuer may take an additional 2-15 days to process the transaction. 
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Hi Mohammed, 

We sincerely apologize on behalf of the delivery team and we are currently in touch with them to check what is causing the delay here. 

When was the last time they contacted you and when have they scheduled the delivery? 

Feel free to get in touch if you need further assistance. 

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The customer is extremely aggravated since he still didn't get the order. 

What is causing the delay here? 

How soon can we deliver this order? 

Please advise. 

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Hi Riz, 

We apologize for the inconvenience caused. 

Please note in case you are still unable to view the items in your application, we would request you to uninstall and reinstall the app. 

For security reasons, we cannot change your password. however, you can reset your password from your registered account. 

Please note for your id xxxxxxxx we will forward 

Feel free to get in touch if you need further assistance. 

Your friends, 

The Splash Support Team 

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thank you for reaching out to us. 

Please note the product is in stock and is now available for you to purchase. 

You can order products easily, whether you have a registered account on [ http://www.centrepointstores.com/ | www.centrepointstores.com ] [ http://www.babyshopstores.com/ ] , or plan to shop as a guest. Here's how: 

1. Find the items you want to buy by searching for them or by browsing our departments. 
2. Add these items to your basket with the 'Add to Basket' button. 
3. Click your mini-basket from the top right of the screen and hit the 'Checkout Now' button. 
4. Enter your shipping information and click the 'Ship to this Address' button. 
5. Enter your payment information and click the 'Continue' button. 
6. Review your order and place it using the 'Place Your Order' button. 

Please note, you'll only be able to leave an item in your basket for 30 minutes. 

If you need any help along the way, don't hesitate to give us a call on 800-6927, and we'll be happy to talk you through it. 

We apologize for the inconvenience caused. 

I can understand you are very anxious to receive your order. I've looked into your order today and I can see that our concerned team is now monitoring your order that is to be collected at your chosen store. 

Once your order will be delivered to one of our branch, we'll send you SMS and e-mail confirmation. Be rest assured we will get in touch with you as soon as possible. 

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With reference to the above order ID. 

The customer has complained that the order has not been delivered. 

However, as per the tracking details, the order is successfully delivered. Kindly provide the proof of delivery for the above order. 

Tracking details: Aramex// 44268273276 
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Thank you for reaching out to us with your concern. 

Please note your order #9843752557 will be delivered in 2-3 business days from the time you placed your order. 

We can't give you an exact timeframe as to when the order will reach out to you but rest assured, our priority is your custom and we will contact you as soon as possible. 

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Thank you for getting in touch with us. 

Upon reviewing your order, we can see that the order has not been confirmed as your payment was not captured successfully. 

You may place a new order by e ntering your shipping information and payment information and complete the order by hitting ‘Pay Now’ for electronic payment options or ‘Place your order’ for Cash on Delivery. 
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Expedite delivery// Order ID 6630154755 

Hi Team, 

With reference to the above order ID. 

The customer has complained that the delivery is delayed. He placed the order on 21st March. Also, Delivery details provided on the website was within 2-3 business days. 

Tracking details: Aramex// 201903220637629 

Kindly expedite the order. 

Best regards, 
Urvika 

With reference to the above order ID. 

The customer has complained that the order has not been delivered He placed the order on 1st April and the time frame for delivery is 2-3 working days. 

tracking details: 34149031124532// Fetchr 

Kindly expedite the order. 

With reference to the above order ID. 

The customer has complained that the order has not been delivered to the store for pickup. He placed the order on 25th March. Also, Delivery details provided on the website was within 3-6 business days. 

Tracking details: INT// 201903260453276 

Kindly check and advise. 

Hi Team, 

With reference to the above order id. 

Please note that the customer raised a return request and the order has still not been collected from the customer. 

Kindly advise when can you collect the order as the customer is chasing for return and refund. 

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Hi Team, 

With reference to the above order id. 

Please note that the customer raised a return request and the order has still not been collected from the customer. 

Kindly advise when can you collect the order as the customer is chasing for return and refund. 
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Hi Sherif, 

We Apologize for the inconvenience caused. 

Once your order will be delivered to one of our branch, we'll send you SMS and e-mail confirmation. The time frame for delivery is 2-3 working days and your order will be waiting for you till 14 days. 

Please note we will prioritize your order. 

Feel free to get in touch if you need further assistance. 

Your friends, 
The Splash Support Team 
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Hi Mahek, 

We apologize for the inconvenience caused. 

Please note that we have raised your request to our concerned team. 

We will prioritize your order and it will be delivered to you as soon as possible 

Feel free to get in touch if you need further assistance. 

Your friends, 

The Centrepoint Support Team