Subject: Customer Inquiry [centrepointstores.com/ae/]
From: Centrepoint <[email-masked]>
Cc: Urvika Chaudhary <[email-masked]>
Date: Tue, 26 Mar 2019 06:29:43 +0000

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Jessie Caparas, Mar 26, 10:29 +04 (private)

**Urvika Chaudhary**​ please check Ticket #477126

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Urvika Chaudhary, Mar 25, 15:28 +04

Hi Vineeth,

We sincerely apologize for the inconvenience caused.

We have forwarded this to our concerned team.

In the meantime, an exchange is not available at www.babyshopstores.com. You can return online purchases through the below three channels:

- You can contact our customer support team on 800-22297467‎ to book a return and to be notified of the refund amount based on our return policy.
- You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.
- You can now drop off your return to any Babyshop store across the UAE.

Here’s what you need to do.

- Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any Babyshop store in the UAE.
- Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.
- Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.

Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.

Feel free to get in touch with us for further assistance.

Your friends,
The Centrepoint Support Team

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Urvika Chaudhary, Mar 25, 15:23 +04 (private)

Escalated to the concerned team- Ticket ‭#477126‬

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[email-masked], Mar 25, 13:44 +04

Hi,
I ordered rasrtar rc toy.. But instead i received a pop up ten.

Attachment(s):
IMG_20190324_185013.jpg - https://help.centrepointstores.com/attachments/token/BAkl6XjjJdcxZcOogOhHVpcdP/?name=IMG_20190324_185013.jpg
Screenshot_20190324-185554.jpg - https://help.centrepointstores.com/attachments/token/fmoiXG4YGzyV6meppGucHa8JH/?name=Screenshot_20190324-185554.jpg

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Urvika Chaudhary, Mar 25, 13:07 +04

Hi Vineeth,

We sincerely apologize that you may have received an incorrect product.

In order for us to resolve this as quickly as possible for you, we ask that you please send us a photo of everything you have received.

Feel free to get in touch if you need further assistance.

Your friends,
The Centrepoint Support Team

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[email-masked], Mar 25, 07:55 +04

Hi,
We’ve received the following feedback from a guest user about their experience.

Name: VINEETH VIDYADHARAN
Email: [email-masked]
Mobile Number: 0552373369
Query relates to: Delivery
Message: Item i received is no the one i ordered.. Ordered a rastar rc and received a pop up tent.

Thanks,
Team Centrepointstores

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