Subject: Fwd: Training Report - 18.03.2019 - India - Day V
From: Kritika Mirchandani <[email-masked]>
To: Jana Garbe <[email-masked]>
Cc: Urvika Chaudhary <[email-masked]>, David Lee <[email-masked]>
Date: Fri, 22 Mar 2019 23:33:59 -0700 (MST)

Hi Jana, 

3 agents did not turn up for the training which were as follows: 

Manpreet Lal 
Vivek Tiwari 
Naman Dahiya 

I will make sure they cope up with the schedule. 

Kind Regards 
Kritika Mirchandani 

From: "Jana Garbe" <[email-masked]> 
To: "Kritika Mirchandani" <[email-masked]> 
Cc: "Urvika Chaudhary" <[email-masked]>, "David Lee" <[email-masked]> 
Sent: Friday, 22 March, 2019 21:51:11 
Subject: Training Report - 18.03.2019 - India - Day V 

Hi Kritika, 

Please see below the results after Day IV. 

	

Agent 	

CSL Test 	

Policy Knowledge 	

Life of an Order 	

Fulfilment 	

Shipping and Delivery 	

Cancelled & Postponed events 	

Teams 	

LMS 	

Wrong Tickets 	

RAG 	

Payment 	

Alternative delivery plans 	

Brazil Market 	

GDPR 

Abhilasha.Manchanda 	

100.00% 	

100.00% 	

100.00% 	

80.00% 	

100.00% 	

100.00% 	

100.00% 	

90.00% 	

100.00% 	

100.00% 	

100.00% 	

100.00% 	

100.00% 	

95.00% 

abhishek.mittal 	

80.00% 	

90.00% 	

100.00% 	

90.00% 	

80.00% 	

100.00% 	

100.00% 	

90.00% 	

90.91% 	

100.00% 	

92.86% 	

100.00% 	

63.64% 	

100.00% 

ankur.sharma 	

90.00% 	

80.00% 	

100.00% 	

100.00% 	

90.00% 	

100.00% 	

100.00% 	

90.00% 	

81.82% 	

86.67% 	

100.00% 	

66.67% 	

81.82% 	

100.00% 

devesh.rawat 	

80.00% 	

80.00% 	

100.00% 	

100.00% 	

100.00% 	

100.00% 	

100.00% 	

100.00% 	

90.91% 	

100.00% 	

85.71% 	

86.67% 	

82.82% 	

90.00% 

Laurent.Ngoy 	

90.00% 	

90.00% 	

100.00% 	

100.00% 	

90.00% 	

100.00% 	

100.00% 	

100.00% 	

90.91% 	

93.33% 	

92.86% 	

100.00% 	

90.91% 	

100.00% 

manpreet.lal 	

100.00% 	

90.00% 	

100.00% 	

90.00% 	

100.00% 	

100.00% 	

100.00% 	

90.00% 	

100.00% 	

93.33% 	

85.71% 	

	

	

naira.mkrtchyan 	

90.00% 	

90.00% 	

100.00% 	

80.00% 	

100.00% 	

100.00% 	

100.00% 	

100.00% 	

81.82% 	

100.00% 	

100.00% 	

100.00% 	

100.00% 	

90.00% 

naman.dahiya 	

90.00% 	

100.00% 	

100.00% 	

100.00% 	

90.00% 	

100.00% 	

100.00% 	

100.00% 	

100.00% 	

100.00% 	

85.71% 	

	

	

pradipta.biswas 	

90.00% 	

90.00% 	

100.00% 	

100.00% 	

100.00% 	

100.00% 	

100.00% 	

100.00% 	

100.00% 	

100.00% 	

86.67% 	

90.91% 	

90.00% 

shikhil.domingo 	

100.00% 	

90.00% 	

100.00% 	

100.00% 	

100.00% 	

100.00% 	

100.00% 	

100.00% 	

81.82% 	

86.67% 	

100.00% 	

100.00% 	

90.91% 	

90.00% 

shohei.otsuki 	

100.00% 	

80.00% 	

100.00% 	

100.00% 	

100.00% 	

80.00% 	

100.00% 	

100.00% 	

90.91% 	

93.33% 	

100.00% 	

93.33% 	

90.91% 	

55.00% 

vijay.sharma 	

100.00% 	

100.00% 	

100.00% 	

100.00% 	

90.00% 	

100.00% 	

100.00% 	

100.00% 	

90.91% 	

93.33% 	

85.71% 	

80.00% 	

100.00% 	

90.00% 

Vivek.Tiwari 	

90.00% 	

90.00% 	

100.00% 	

100.00% 	

100.00% 	

100.00% 	

100.00% 	

100.00% 	

90.91% 	

86.67% 	

100.00% 	

	

    * There seem to be some holes regarding the participation of the agents today – are some people on holidays? 

As advised the fifth day in training continues tomorrow – let’s hope we can catch up with the schedule then  

Kind regards, 

Jana 

From: Jana Garbe 
Sent: 20 March 2019 15:14 
To: 'Kritika Mirchandani' <[email-masked]> 
Cc: 'Urvika Chaudhary' <[email-masked]>; David Lee <[email-masked]> 
Subject: Training Report - 18.03.2019 - India - Day III 
Importance: High 

Hi Kritika, 

Please see the results after Day III: 

	

Agent 	

CSL Test 	

Policy Knowledge 	

Life of an Order 	

Fulfilment 	

Shipping and Delivery 	

Cancelled & Postponed events 	

Teams 	

LMS 	

Wrong Tickets 	

RAG 	

Payment 

Abhilasha.Manchanda 	

100.00% 	

100.00% 	

100.00% 	

80.00% 	

100.00% 	

100.00% 	

100.00% 	

90.00% 	

100.00% 	

Passed 	

100.00% 

abhishek.mittal 	

80.00% 	

90.00% 	

100.00% 	

90.00% 	

80.00% 	

100.00% 	

100.00% 	

90.00% 	

90.91% 	

Passed 	

92.86% 

ankur.sharma 	

90.00% 	

80.00% 	

100.00% 	

100.00% 	

90.00% 	

100.00% 	

100.00% 	

90.00% 	

81.82% 	

Passed 	

100.00% 

devesh.rawat 	

80.00% 	

80.00% 	

100.00% 	

100.00% 	

100.00% 	

100.00% 	

100.00% 	

100.00% 	

90.91% 	

Passed 	

85.71% 

Laurent.Ngoy 	

90.00% 	

90.00% 	

100.00% 	

100.00% 	

90.00% 	

100.00% 	

100.00% 	

100.00% 	

90.91% 	

Passed 	

92.86% 

manpreet.lal 	

100.00% 	

90.00% 	

100.00% 	

90.00% 	

100.00% 	

100.00% 	

100.00% 	

90.00% 	

100.00% 	

Passed 	

85.71% 

naira.mkrtchyan 	

90.00% 	

90.00% 	

100.00% 	

80.00% 	

100.00% 	

100.00% 	

100.00% 	

100.00% 	

81.82% 	

Passed 	

100.00% 

naman.dahiya 	

90.00% 	

100.00% 	

100.00% 	

100.00% 	

90.00% 	

100.00% 	

100.00% 	

100.00% 	

100.00% 	

Passed 	

85.71% 

pradipta.biswas 	

90.00% 	

90.00% 	

100.00% 	

100.00% 	

100.00% 	

100.00% 	

100.00% 	

100.00% 	

	

	

shikhil.domingo 	

100.00% 	

90.00% 	

100.00% 	

100.00% 	

100.00% 	

100.00% 	

100.00% 	

100.00% 	

81.82% 	

Passed 	

100.00% 

shohei.otsuki 	

100.00% 	

80.00% 	

100.00% 	

100.00% 	

100.00% 	

80.00% 	

100.00% 	

100.00% 	

90.91% 	

Passed 	

100.00% 

vijay.sharma 	

100.00% 	

100.00% 	

100.00% 	

100.00% 	

90.00% 	

100.00% 	

100.00% 	

100.00% 	

90.91% 	

Passed 	

85.71% 

Vivek.Tiwari 	

90.00% 	

90.00% 	

100.00% 	

100.00% 	

100.00% 	

100.00% 	

100.00% 	

100.00% 	

90.91% 	

Passed 	

100.00% 

    * The agents are taking to the content very well and passed all quizzes on the first attempt 
    * Could I get an update why Pradipta has not submitted any quizzes today? 

Kind regards, 

Jana 

From: Jana Garbe 
Sent: 19 March 2019 17:46 
To: 'Kritika Mirchandani' < [ mailto:[email-masked] | [email-masked] ] > 
Cc: 'Urvika Chaudhary' < [ mailto:[email-masked] | [email-masked] ] >; David Lee < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Training Report - 18.03.2019 - India - Day II 

Hi Kritika, 

Please see the results of the agents after Day II: 

	

Agent 	

CSL Test 	

Policy Knowledge 	

Life of an Order 	

Fulfilment 	

Shipping and Delivery 	

Cancelled & Postponed events 	

Teams 	

LMS 

Abhilasha.Manchanda 	

100.00% 	

100.00% 	

100.00% 	

80.00% 	

100.00% 	

100.00% 	

100.00% 	

90.00% 

abhishek.mittal 	

80.00% 	

90.00% 	

100.00% 	

90.00% 	

80.00% 	

100.00% 	

100.00% 	

90.00% 

ankur.sharma 	

90.00% 	

80.00% 	

100.00% 	

100.00% 	

90.00% 	

100.00% 	

100.00% 	

90.00% 

devesh.rawat 	

80.00% 	

80.00% 	

100.00% 	

100.00% 	

100.00% 	

100.00% 	

100.00% 	

100.00% 

Laurent.Ngoy 	

90.00% 	

90.00% 	

100.00% 	

100.00% 	

90.00% 	

100.00% 	

100.00% 	

100.00% 

manpreet.lal 	

100.00% 	

90.00% 	

100.00% 	

90.00% 	

100.00% 	

100.00% 	

100.00% 	

90.00% 

naira.mkrtchyan 	

90.00% 	

90.00% 	

100.00% 	

80.00% 	

100.00% 	

100.00% 	

100.00% 	

100.00% 

naman.dahiya 	

90.00% 	

100.00% 	

100.00% 	

100.00% 	

90.00% 	

100.00% 	

100.00% 	

100.00% 

pradipta.biswas 	

90.00% 	

90.00% 	

100.00% 	

100.00% 	

100.00% 	

100.00% 	

100.00% 	

100.00% 

shikhil.domingo 	

100.00% 	

90.00% 	

100.00% 	

100.00% 	

100.00% 	

100.00% 	

100.00% 	

100.00% 

shohei.otsuki 	

100.00% 	

80.00% 	

100.00% 	

100.00% 	

100.00% 	

80.00% 	

100.00% 	

100.00% 

vijay.sharma 	

100.00% 	

100.00% 	

100.00% 	

100.00% 	

90.00% 	

100.00% 	

100.00% 	

100.00% 

Vivek.Tiwari 	

90.00% 	

90.00% 	

100.00% 	

100.00% 	

100.00% 	

100.00% 	

100.00% 	

100.00% 

    * Well done, you are on track of the training schedule and ensured all agents repeated the quizzes  

Keep up the good work! 

Jana 

From: Jana Garbe 
Sent: 18 March 2019 16:46 
To: Kritika Mirchandani < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Urvika Chaudhary < [ mailto:[email-masked] | [email-masked] ] >; David Lee < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Training Report - 18.03.2019 - India - Day I 
Importance: High 

Hi Kritika, 

Please see the results of the agents after Day I: 

	

Team 	

Agent 	

CSL Test 	

Policy Knowledge 	

Life of an Order 

Training_India 	

Abhilasha.Manchanda 	

100.00% 	

100.00% 	

66.67% 

Training_India 	

abhishek.mittal 	

80.00% 	

90.00% 	

66.67% 

Training_India 	

ankur.sharma 	

90.00% 	

80.00% 	

100.00% 

Training_India 	

devesh.rawat 	

80.00% 	

80.00% 	

66.67% 

Training_India 	

Laurent.Ngoy 	

90.00% 	

90.00% 	

100.00% 

Training_India 	

manpreet.lal 	

100.00% 	

90.00% 	

66.67% 

Training_India 	

naira.mkrtchyan 	

90.00% 	

90.00% 	

100.00% 

Training_India 	

naman.dahiya 	

90.00% 	

100.00% 	

66.67% 

Training_India 	

pradipta.biswas 	

70.00% 	

90.00% 	

66.67% 

Training_India 	

shikhil.domingo 	

100.00% 	

90.00% 	

66.67% 

Training_India 	

shohei.otsuki 	

60.00% 	

80.00% 	

100.00% 

Training_India 	

vijay.sharma 	

100.00% 	

100.00% 	

100.00% 

Training_India 	

Vivek.Tiwari 	

90.00% 	

90.00% 	

100.00% 

    * It appears a lot of agents struggled with the “Life of an Order Quiz”. Tomorrow morning it would be great if you could re-cap with the agents to see where the issue lies – is it a simple issue of the agents struggling with the mix and match character of the quiz or do they struggle with the content? 
    * All agents successfully passed the Account Recovery Assessment 

Tomorrow, the aim for the training group is to: 

    * Repeat the Life of an Order content 
    * Catch up with the training schedule 

Kind regards, 

Jana Garbe 

Training & Quality