Subject: [Training Update] - Phone Training
From: Jana Garbe <[email-masked]>
To: Urvika Chaudhary <[email-masked]>, Kritika Mirchandani <[email-masked]>
Cc: David Lee <[email-masked]>
Date: Wed, 20 Mar 2019 13:34:23 +0000

Hi all,

We made slight changes in the Phone Training to highlight the importance of an agent calling a customer if there are 3 or more contacts on the case, regardless of whether there is a banner visible on the case.

Kind regards,

Jana Garbe
Training & Quality
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