Subject: Training Report - 18.03.2019 - India - Day II
From: Jana Garbe <[email-masked]>
To: Kritika Mirchandani <[email-masked]>
Cc: Urvika Chaudhary <[email-masked]>, David Lee <[email-masked]>
Date: Tue, 19 Mar 2019 17:45:37 +0000

Hi Kritika,

Please see the results of the agents after Day II:

Agent

CSL Test

Policy Knowledge

Life of an Order

Fulfilment

Shipping and Delivery

Cancelled & Postponed events

Teams

LMS

Abhilasha.Manchanda

100.00%

100.00%

100.00%

80.00%

100.00%

100.00%

100.00%

90.00%

abhishek.mittal

80.00%

90.00%

100.00%

90.00%

80.00%

100.00%

100.00%

90.00%

ankur.sharma

90.00%

80.00%

100.00%

100.00%

90.00%

100.00%

100.00%

90.00%

devesh.rawat

80.00%

80.00%

100.00%

100.00%

100.00%

100.00%

100.00%

100.00%

Laurent.Ngoy

90.00%

90.00%

100.00%

100.00%

90.00%

100.00%

100.00%

100.00%

manpreet.lal

100.00%

90.00%

100.00%

90.00%

100.00%

100.00%

100.00%

90.00%

naira.mkrtchyan

90.00%

90.00%

100.00%

80.00%

100.00%

100.00%

100.00%

100.00%

naman.dahiya

90.00%

100.00%

100.00%

100.00%

90.00%

100.00%

100.00%

100.00%

pradipta.biswas

90.00%

90.00%

100.00%

100.00%

100.00%

100.00%

100.00%

100.00%

shikhil.domingo

100.00%

90.00%

100.00%

100.00%

100.00%

100.00%

100.00%

100.00%

shohei.otsuki

100.00%

80.00%

100.00%

100.00%

100.00%

80.00%

100.00%

100.00%

vijay.sharma

100.00%

100.00%

100.00%

100.00%

90.00%

100.00%

100.00%

100.00%

Vivek.Tiwari

90.00%

90.00%

100.00%

100.00%

100.00%

100.00%

100.00%

100.00%

  *   Well done, you are on track of the training schedule and ensured all agents repeated the quizzes 😊

Keep up the good work!

Jana

From: Jana Garbe
Sent: 18 March 2019 16:46
To: Kritika Mirchandani <[email-masked]>
Cc: Urvika Chaudhary <[email-masked]>; David Lee <[email-masked]>
Subject: Training Report - 18.03.2019 - India - Day I
Importance: High

Hi Kritika,

Please see the results of the agents after Day I:

Team

Agent

CSL Test

Policy Knowledge

Life of an Order

Training_India

Abhilasha.Manchanda

100.00%

100.00%

66.67%

Training_India

abhishek.mittal

80.00%

90.00%

66.67%

Training_India

ankur.sharma

90.00%

80.00%

100.00%

Training_India

devesh.rawat

80.00%

80.00%

66.67%

Training_India

Laurent.Ngoy

90.00%

90.00%

100.00%

Training_India

manpreet.lal

100.00%

90.00%

66.67%

Training_India

naira.mkrtchyan

90.00%

90.00%

100.00%

Training_India

naman.dahiya

90.00%

100.00%

66.67%

Training_India

pradipta.biswas

70.00%

90.00%

66.67%

Training_India

shikhil.domingo

100.00%

90.00%

66.67%

Training_India

shohei.otsuki

60.00%

80.00%

100.00%

Training_India

vijay.sharma

100.00%

100.00%

100.00%

Training_India

Vivek.Tiwari

90.00%

90.00%

100.00%

  *   It appears a lot of agents struggled with the “Life of an Order Quiz”. Tomorrow morning it would be great if you could re-cap with the agents to see where the issue lies – is it a simple issue of the agents struggling with the mix and match character of the quiz or do they struggle with the content?
  *   All agents successfully passed the Account Recovery Assessment

Tomorrow, the aim for the training group is to:

  *   Repeat the Life of an Order content
  *   Catch up with the training schedule

Kind regards,

Jana Garbe
Training & Quality
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