Subject: Fwd: LSM Joining Case Test - sumit gangwar
From: HR Livesalesman <[email-masked]>
To: Urvika Chaudhary <[email-masked]>
Date: Tue, 19 Mar 2019 05:20:25 -0700 (MST)

Urvika, find the test for your perusal. 

Thanks & Regard, 

Ashfaque 
Human Resources 
LiveSalesman 
Noida, India 
+911204332621 Ex.12 
+917042335393 

From: "sumit gangwar" <[email-masked]> 
To: "saurabh" <[email-masked]>, [email-masked], "Ashish Dabral" <[email-masked]>, "viraat" <[email-masked]>, "HR Livesalesman" <[email-masked]> 
Sent: Tuesday, 19 March, 2019 16:43:03 
Subject: Re: LSM Joining Case Test - sumit gangwar 

		LSM Joining Case Test 	Name 	sumit gangwar 
E-mail 	[email-masked] 
Phone Number 	(91) 8882741463 
Which blurb would you select? 	Blurb 4 
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. 	I would select the blurb 4 because it directly caters to need of the of the customer as the customer asked to deliver the tickets to hotel and the blurb 4 gave proper instructions to change the address( travelling adress ) . It also included the link to track the courier service , which helps the customer to keep track on her/his ticket delivery. It also included instructions to inform the hotel staff of the delivery which enables the delivery to be done even if the customer is not in hotel . 

Rest , it should have included the folllowing details - 
- A number to contact , so that communicating with the customer could be easier . 
- A closing , that we are happy to help you , In case you need any help , feel free to ping us. 
- Greetings , along with the order details should be included . 

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	According to me , good customer service is when you listen to customer's problem and provide appropriate solution and the customer is happy. On the other hand , great customer service includes , listening and understanding customers problem , looking into what caused the problem , getting into customers shoes and then seeking the solution for customers problem , providing the solution and making sure that it never happens again . A great customer service includes receiving feedbacks from the customer about the service and persistently making efforts to improve the service . 
All of the above should be done in due time , so that customer does not loose trust and remains loyal to the company . Thus , a great customer service works for the satisfaction of its customers . 	

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