Subject: [Training Update] - CMA Module
From: Jana Garbe <[email-masked]>
To: Urvika Chaudhary <[email-masked]>, Kritika Mirchandani <[email-masked]>
Cc: David Lee <[email-masked]>
Date: Mon, 18 Mar 2019 10:32:29 +0000

Hi all,

Please see attached a slightly adjusted version of the CMA module, which has now been updated on the OLS.

  *   A small update has been added regarding an explanation of what the work item means if it says "Do not make a decision to refund, escalate to Laura Begley"

The same information can be found on the Wiki under the topic "CMA Questions"

Reminder: Agents are not allowed to start working on cases unless the CMA Quiz and the GDPR quiz are passed.

Kind regards,

Jana Garbe
Training & Quality
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