Subject: Re: [Training Update] CLS + Fulfilment - Expected Arrival Date Feature in CSL
From: Kritika Mirchandani <[email-masked]>
To: Jana Garbe <[email-masked]>
Cc: Urvika Chaudhary <[email-masked]>, David Lee <[email-masked]>
Date: Fri, 15 Mar 2019 07:15:05 -0700 (MST)

Hi Jana, 

Thanks for the update. 

I would like to assure you that this has been read and understood. 

Kind Regards 
Kritika Mirchandani 

From: "Jana Garbe" <[email-masked]> 
To: "Urvika Chaudhary" <[email-masked]>, "kritika" <[email-masked]> 
Cc: "David Lee" <[email-masked]> 
Sent: Friday, 15 March, 2019 16:46:39 
Subject: [Training Update] CLS + Fulfilment - Expected Arrival Date Feature in CSL 

Hi both, 

We have now slightly updated the training content, based on the COMMs that have been sent out this morning. The OLS has been updated with the adjusted presentations. 

CSL Module: 

Slide 9: Screenshot added to explain where the “Expected Arrival Date” can be found 

Quiz: “Fil the gap” question has been adjusted and extra item has been added regarding the “expected delivery date”. 

Fulfilment: 

Slide: 40: Explanation of what the “Expected Arrival Date” is and confirmation that 4 specific blurbs have been put in place to deal with those “When will I receive my tickets” queries 

Slide 41: Explanation on how the expected arrival date is calculated and where it can be found in CSL – please note that this is internal information 

Slide 42: Screenshot of what it looks like now for the customer when they log into their account – the expected arrival date will also be covered here 

Slide: 43 Explanation that the specified date is only an estimate – therefore if the tickets will not be delivered by that date, you need to reassure the customer that they are covered by our guarantee and that there is no reason to be worried – we have the whole order closely monitored 

Slide 44: Explanations of which blurbs should be used if the buyer asks questions about the ticket delivery. On the right hand side in the table you will find the exact blurb titles, so the new hires do not have to search for long 

Please confirm you have read and understood the above. If you have any questions about this, please do not hesitate to contact me. 

Kind regards, 

Jana Garbe 

Training & Quality