Subject: Test Results - Second Final Assessment - Nitesh Singh (Night Shift)
From: Jana Garbe <[email-masked]>
To: Urvika Chaudhary <[email-masked]>, Robert Cosgrove <[email-masked]>
Cc: Brian Sexton <[email-masked]>, Maiwenn Gouthe <[email-masked]>, David Lee <[email-masked]>
Date: Fri, 8 Mar 2019 09:12:59 +0000

Hi Urvika,

Please see below the results for Nitesh.

Test

Course name

Course code

Date

Result

Score

Time

Scenario I - Test

[Training - Final Test - Second Attempt]

-

07/03/19 17:48

Passed

100.00%

30m 34s

Scenario II - Test

[Training - Final Test - Second Attempt]

-

07/03/19 18:36

Passed

90.00%

46m 53s

Scenario IV - Test

[Training - Final Test - Second Attempt]

-

07/03/19 19:30

Passed

90.00%

32m 18s

Nitesh Singh

Scenario III - Test

[Training - Final Test - Second Attempt]

-

07/03/19 18:54

Not passed

70.00%

17m 7s

Inbound Phone Call I - Question

[Training - Final Test - Second Attempt]

-

07/03/19 19:55

Passed

80.00%

29s

Inbound Phone Call II - Question

[Training - Final Test - Second Attempt]

-

07/03/19 20:23

Passed

80.00%

28m 28s

85.00%

Well done, the agent did very well in the second final assessment.

  *   Scenario III: Please review the seating arrangements for Spanish Football - seats are organised in odd and even numbers
  *   Inbound Call II: Please review the Manager Call back process - as the agent here should have pushed back one moretime before advising a manager will call back

Kind regards,

Jana Garbe
Training & Quality
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