Subject: Re: Second Final Test - India - Christian Sitele
From: Urvika Chaudhary <[email-masked]>
To: Brian Sexton <[email-masked]>
Cc: Jana Garbe <[email-masked]>, Robert Cosgrove <[email-masked]>, maiwenn gouthe <[email-masked]>, David Lee <[email-masked]>
Date: Wed, 6 Mar 2019 05:58:41 -0700 (MST)

Hi Brian, 

The Feedback has been successfully shared with the agent. 
Request you to kindly upload the result. 

Urvika Chaudhary 
Training Manager 

Live Salesman 
[email-masked] 
[ http://www.livesalesman.com/ | www.livesalesman.com ] 

From: "Brian Sexton" <[email-masked]> 
To: "Jana Garbe" <[email-masked]>, "Robert Cosgrove" <[email-masked]>, "Urvika Chaudhary" <[email-masked]> 
Cc: "maiwenn gouthe" <[email-masked]>, "David Lee" <[email-masked]> 
Sent: Wednesday, 6 March, 2019 17:48:24 
Subject: RE: Second Final Test - India - Christian Sitele 

Hi [ mailto:[email-masked] | 
@Urvika Chaudhary ] , 

Christian Sitele has passed their second assessment, well done, could you please review Scenario IV with them? 

Kind regards, 

Brian 

From: Jana Garbe 
Sent: Wednesday 6 March 2019 17:41 
To: Robert Cosgrove <[email-masked]>; Brian Sexton <[email-masked]> 
Cc: Maiwenn Gouthe <[email-masked]>; David Lee <[email-masked]> 
Subject: Second Final Test - India - Christian Sitele 
Importance: High 

Hi Brian, 

Please see below the results for the second assessment for Christian. 

							

Scenario II - Test 	

[Training - Final Test - Second Attempt] 	

- 	

06/03/19 10:30 	

Passed 	

100.00% 	

12m 19s 

Scenario III - Test 	

[Training - Final Test - Second Attempt] 	

- 	

06/03/19 10:49 	

Passed 	

90.00% 	

17m 

Scenario I - Test 	

[Training - Final Test - Second Attempt] 	

- 	

06/03/19 10:17 	

Passed 	

90.00% 	

25m 10s 

Scenario IV - Test 	

[Training - Final Test - Second Attempt] 	

- 	

06/03/19 10:57 	

Not passed 	

30.00% 	

7m 40s 

Inbound Phone Call I - Question 	

[Training - Final Test - Second Attempt] 	

- 	

06/03/19 11:21 	

Passed 	

100.00% 	

19m 50s 

Inbound Phone Call II - Question 	

[Training - Final Test - Second Attempt] 	

- 	

06/03/19 11:36 	

Passed 	

80.00% 	

14m 13s 

81.67% 	

    * The agent needs to be coached on the RAG and “Age Restrictions” again – it would be great if Urvika could find the time to do this. In this scenario the buyer would not be due a refund as they did not acknowledge age restrictions in place. 

Apart from that – well done! 

Kind regards, 

Jana Garbe 

Training & Quality