Subject: RE: Second Final Test - India - Christian Sitele
From: Brian Sexton <[email-masked]>
To: Jana Garbe <[email-masked]>, Robert Cosgrove <[email-masked]>, Urvika Chaudhary <[email-masked]>
Cc: Maiwenn Gouthe <[email-masked]>, David Lee <[email-masked]>
Date: Wed, 6 Mar 2019 12:18:24 +0000

Hi @Urvika Chaudhary<mailto:[email-masked]>,

Christian Sitele has passed their second assessment, well done, could you please review Scenario IV with them?

Kind regards,
Brian

From: Jana Garbe
Sent: Wednesday 6 March 2019 17:41
To: Robert Cosgrove <[email-masked]>; Brian Sexton <[email-masked]>
Cc: Maiwenn Gouthe <[email-masked]>; David Lee <[email-masked]>
Subject: Second Final Test - India - Christian Sitele
Importance: High

Hi Brian,

Please see below the results for the second assessment for Christian.

Scenario II - Test

[Training - Final Test - Second Attempt]

-

06/03/19 10:30

Passed

100.00%

12m 19s

Scenario III - Test

[Training - Final Test - Second Attempt]

-

06/03/19 10:49

Passed

90.00%

17m

Scenario I - Test

[Training - Final Test - Second Attempt]

-

06/03/19 10:17

Passed

90.00%

25m 10s

Scenario IV - Test

[Training - Final Test - Second Attempt]

-

06/03/19 10:57

Not passed

30.00%

7m 40s

Inbound Phone Call I - Question

[Training - Final Test - Second Attempt]

-

06/03/19 11:21

Passed

100.00%

19m 50s

Inbound Phone Call II - Question

[Training - Final Test - Second Attempt]

-

06/03/19 11:36

Passed

80.00%

14m 13s

81.67%

  *   The agent needs to be coached on the RAG and "Age Restrictions" again - it would be great if Urvika could find the time to do this. In this scenario the buyer would not be due a refund as they did not acknowledge age restrictions in place.

Apart from that - well done!

Kind regards,

Jana Garbe
Training & Quality
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