Subject: RE: Training Batch- 18/02/2019
From: Robert Cosgrove <[email-masked]>
To: Urvika Chaudhary <[email-masked]>
Cc: Brian Sexton <[email-masked]>
Date: Fri, 1 Mar 2019 09:01:26 +0000

Hi Urvika,

Thank you for your explanation, but going forward we always want the agents in training to spend the first 2 weeks doing 9-6 with you. They might have support from the Team Leads, but the team leads are not trainers and cannot provide the assistance you provide to them.

I expect this will next happen again and I hope you enjoy the rest of your day.
Robert

From: Urvika Chaudhary <[email-masked]>
Sent: Friday 1 March 2019 08:57
To: Robert Cosgrove <[email-masked]>
Subject: Training Batch- 18/02/2019

Hi Rob,

With regards to the shift timing for the last training batch.
Those agents were hired specifically for those shifts, after they completed the theoretical training and started working on cases they were moved to their shifts, they had constant support from the TLs on site, apologies we did not foresee that taking the final assessment at different times would be an issue as we were trying to meet the night and morning shift requirements as soon as possible.

Now that we have populated the morning and night shift this will not happen again, apologies if this has caused any inconvenience.

Please let me know if you need further assistance on this.

Urvika Chaudhary
Training Manager
________________________________
Live Salesman
[email-masked]<mailto:[email-masked]>
www.livesalesman.com<https://protect-eu.mimecast.com/s/lA5rCJyj4U85PnrfVWqip?domain=livesalesman.com>