Subject: Training Batch- 18/02/2019
From: Urvika Chaudhary <[email-masked]>
To: Robert Cosgrove <[email-masked]>
Date: Fri, 1 Mar 2019 01:56:54 -0700 (MST)

Hi Rob, 

With regards to the shift timing for the last training batch. 

Those agents were hired specifically for those shifts, after they completed the theoretical training and started working on cases they were moved to their shifts, they had constant support from the TLs on site, apologies we did not foresee that taking the final assessment at different times would be an issue as we were trying to meet the night and morning shift requirements as soon as possible. 

Now that we have populated the morning and night shift this will not happen again, apologies if this has caused any inconvenience. 

Please let me know if you need further assistance on this. 

Urvika Chaudhary 
Training Manager 

Live Salesman 
[email-masked] 
[ http://www.livesalesman.com/ | www.livesalesman.com ]