Subject: CSS scenarios Updated
From: Urvika Chaudhary <[email-masked]>
To: saurabh <[email-masked]>
Date: Wed, 27 Feb 2019 01:51:43 -0700 (MST)

Hi Sir, 

Please find the attached PPT. 

I have now slightly adjusted the presentation. Please find below the points that have been added to the updated presentation. 

The Example of SA agent promising a Full refund has been added to the PPT. 

The following list of blurbs has been included successfully: 

-- When a buyer claims that they were unable to see the Booking fees. 
--When a buyer is contacting repeatedly to get a resolution and decision is pending from some other department. 
--When a buyer request to change the delivery plan from Paper ticket to e ticket. 
--When buyer request seat details and that the seats should be consecutive. 

Please let me know if you need further assistance on this. 

Urvika Chaudhary 
Training Manager 

Live Salesman 
[email-masked] 
[ http://www.livesalesman.com/ | www.livesalesman.com ]