Subject: Approved blurbs
From: Mansi Chhabra <[email-masked]>
To: Urvika Chaudhary <[email-masked]>
Date: Wed, 27 Feb 2019 00:23:52 -0700 (MST)

1. There is no need to worry If the original seller do not upload the tickets in time, make sure you upload the tickets to the new buyer as soon as the original seller uploads it for you. 

2. We have now forwarded your request to the Redirection department, and they will be in touch as soon as possible. Thank you for your patience. 

3. we regret any inconvenience caused, request you to kindly send your queries by email so that we can work on them and provide you a resolution for the same as soon as possible. 

4.I understand your concern but I can assure you that our tech department thoroughly investigated your case and they confirmed that there is no issue with our website. 

It is not possible for the order to go through unless you hit the confirm button. 

When you reaches the final page of purchasing you are asked to confirm the order - After confirming a survey appears asking are you happy with the price you paid Etc - It seems that you have clicked NO-assuming you have cancelled your order. -but that order has gone through. 

5.The seller of your ticket(s) has listed these tickets as e tickets, as opposed to paper tickets . Therefore, the tickets that you will receive will be uploaded directly to you by the seller. Not all tickets issued by event organisers are paper tickets and sometimes, they only issue e tickets. Therefore, we cannot change your e tickets to paper tickets 

For future reference, you can identify whether a seller is selling e-tickets as there is an icon with an â€œeâ€ on the page where you select the tickets that you would like to purchase.] 

6. viagogo charges a service fee on top of the ticket price. This fee is displayed in the check-out process and covers the cost of maintaining the viagogo platform, guaranteeing tickets and providing customer service. 

7. As I can confirm from the delivery records on your tracking number 1ZX0565R6898096586 your seller shipped with and they successfully delivered the package on 10/01/2017 at 16:18 in your mailbox. 

According to clause 2.15 - Issues must be reported within 30 days after receiving the tickets otherwise this will no longer be covered by the viagogo Guarantee. Should you experience problems with your tickets on the day of the event you must contact viagogo within 48 hours of the incident to report the issue. 
8. If the Seller is required to account for VAT (UK or other) on the sale of the ticket, the Seller should include the VAT (i.e., total) price when setting ticket prices on the website. Note that this is separate from any VAT viagogo is required to charge on its fees. 

9.You have to uploaded 2 ticket(s) for Transaction ID 14220821 containing the barcode(s). It does not make any difference if you have already printed the tickets, but make sure you do not use the tickets which you have already sold with us. 

If the buyer was not successful in gaining entry due to an issue with the tickets that we deem to be your responsibility, then we reserve the right to withhold your payment and investigate the matter. However, if the buyer was not successful in gaining entry due to an issue that is their own responsibility, such as being unavailable to receive the tickets, or damaging the tickets after having received them, then you will still be paid. 

10. We understand that you are anxious to have your issue resolved, but please rest assured that we are working hard on it, and as soon as we have any news, we will contact you. 

11. The delivery fee which you have been charged is a standard handling fee for all orders. This fee covers the support of the delivery process. 

12. Thank you for the message, we have contacted the buyer to provide the address and will update you shortly once buyer made a contact. 
Much appreciated. 

13. I hope this answers your question ! If you still have any query or concern feel free to contact us. 

14.viagogo is a ticket marketplace which allows customers to buy and sell ticket(s). As viagogo is not the event organiser, nor the seller of your ticket(s), it is not possible to change the type of ticket(s) that you will receive to paper ticket(s).Your seller has informed us that they do not have e-tickets but actually have paper tickets for your order. 

15. The tickets sold are for a specific event and not for a specific Contestant. As we have informed you earlier also that due to injury during training, Kubrat Pulev has unfortunately had to withdraw from this fight. Instead, Anthony Joshua will now be defending his titles against Carlos Takam. 

16. Once the ticket order has been placed, viagogo is unable to cancel/alter/refund orders. All orders are non-exchangeable/non-refundable. 

17. We have looked into your order and can confirm that your purchase tickets in Section - Lower Tier. We are unable to provide you with more specific details on your seat location. 

You will have this information once you receive the tickets. Rest assured that all seated tickets purchased within the same transaction are guaranteed to be sat together. If you have made more than one transaction with us, then they will be treated separately. We cannot guarantee that tickets from multiple transactions will be sat together. 

18.While our systems are interactive with DHL, we are unable to advise customers on the exact delivery procedures of DHL couriers, including working hours and estimated delivery times. If you would like further information about the delivery of your ticket(s), please contact DHL. 

19. Booking Fee : viagogo charges a fee on top of the ticket price. This fee is displayed in the check-out process and covers the cost of maintaining the viagogo platform, guaranteeing tickets and providing customer service. 

Shipping Fee : The delivery fee which you have been charged is a standard handling fee for all orders. This fee covers the support of the delivery process and is non-refundable. 

VAT : We can also assure that if VAT is charged on an order it is done so in accordance with the laws and regulations of the countries in which viagogo operates. 

20. Could you please elaborate your question so that we can assist you further. 

21. The tickets which you have received are e-tickets. These tickets can be printed at home, and contain a barcode which is scanned to gain entry to the venue.This can then be printed out in colour or black and white. Each barcode is unique and can only be scanned once, which is how the venue validates entry. 

The seller's fee covers the cost of maintaining the viagogo platform, providing customer service and covers the cost of marketing your tickets to millions of potential buyers worldwide. 
This information is always available on our website at the time of relisting. 

23. The final price, including any additional fees, is always clearly displayed prior to you completing the purchase, so you can make an informed decision as to whether you wish to proceed or not. 

24.Please be assured, there is no need to worry if you are not able to print the shipping label right now however you will be able to print the shipping label closer to must ship by date that is 19/11/2017. 

High Risk- Proof Rejected- need to upload the proof of date of the event ans seats are not consecutive 

High Risk- Proof Rejected- walkin event- Need to upload the proof of the spare ticket 

High Risk - proof rejected need to upload the proof of the tickets 

High Risk- Proof Rejected- need to upload the proof of date of the event 

High Risk- Proof Rejected- need to upload the proof of seats , section , row and quantity of the tickets. 

High Risk- Proof Rejected- need to upload the proof of the quantity of the tickets 

Important things to remember when selling tickets: 

Give potential buyers as much detail on the seat location as possible, including section, row and seat numbers. 
Seated tickets sold in one listing must be consecutive seats. 
All ticket restrictions, such as child tickets, or restricted view, must be made clear. 
Review the price you are asking for your tickets regularly to ensure you are competitively priced. 
Upload e-Tickets as soon as you have them. They'll be displayed as Instant Download on the website and are likely to sell faster. 
Confirm your sale promptly when we notify you that your tickets have sold. 
Send your tickets to the buyer before the 'Must Ship by Date'. 

I understand you have received 1 PDF with the picture of all your tickets in the same page. 

Please do not worry, our system will detect all tickets in the page. 

You may upload the 2 tickets you wish to sell through drag and drop using the mouse. 

Please feel free to contact us if there is any issue.