Subject: CSS Scenario PPT
From: Urvika Chaudhary <[email-masked]>
To: saurabh <[email-masked]>
Date: Tue, 26 Feb 2019 07:43:28 -0700 (MST)

Hi Sir 

Please find the above attached Presentation. 

The below provided information is just the insight of what has been covered in the presentation. 

15296803 	
	Buyer emailed asking to cancel as he bought the tickets due to deceptive advertising.- Agent confirmed that it cannot be cancelled- If the agent would have further investigated it was an EDM Error. 
15404357 	
	Buyer emailed Fees was not displayed- The agent could have used multiple blurb to answer the customer 
15409614 	
	Buyer emailed Fees was very high- the agent could have used multiple blurb to explain the customer 
15398395 	
	Buyer - emailed he recieved incorrect tickets as she opted for seat and received standing – agent mailed the tix are correct- Tix were incorrect ( tix were not listed with the standing note as is required for german football) 
15403334 	
	Buyer emailed asking whether his seat was standing or seated- agent emailed buyer that they purchased tribune tickets- The buyer wanted to know the type of seat however the agent just told the section. 
TID-18519231 	
	Buyer was not happy with the price charged and wanted refund. Agent explained him that we can't cancel orders and as he already listed the tickets, his listing was active. Incomplete details provided – agent should have explained him about the face value. 
15404759 	
	Buyer emailed that they purchased section A however received Section 10 – Agent gave correct information and reassured the buyer that its a correct ticket. However another agent advised the buyer in error that the ticket is incorrect and moved the order to pending substitution. 
TID 20549185 	
	Buyer emailed that he has entered incorect details and if this error will have any effect on the validity of the card- the agent emailed the customer with the no cancelation policy. 

	

Please let me know if you need further assistance on this. 

Urvika Chaudhary 
Training Manager 

Live Salesman 
[email-masked] 
[ http://www.livesalesman.com/ | www.livesalesman.com ]