Subject: Training Report - India - 18.02.2019
From: Jana Garbe <[email-masked]>
To: Urvika Chaudhary <[email-masked]>
Cc: Brian Sexton <[email-masked]>, Robert Cosgrove <[email-masked]>, David Lee <[email-masked]>
Date: Thu, 21 Feb 2019 11:51:47 +0000

Hi Urvika,

Please see below the results from Monday to Thursday:

Agent

CSL Test

Policy Knowledge

Life of an Order

Fulfilment

Shipping and Delivery

Cancelled & Postponed events

Teams

LMS

Wrong Tickets

RAG

Payment

Alternative delivery plans

Brazil Market

GDPR

Abel.Calumona

80.00%

90.00%

100.00%

90.00%

100.00%

100.00%

100.00%

80.00%

90.91%

100.00%

85.71%

80.00%

90.91%

70.00%

Christian.Sitele

80.00%

80.00%

100.00%

100.00%

90.00%

100.00%

100.00%

90.00%

90.91%

93.33%

92.86%

86.67%

81.82%

75.00%

David.Glowalla

90.00%

100.00%

100.00%

80.00%

80.00%

100.00%

100.00%

80.00%

81.82%

80.00%

85.71%

86.67%

81.82%

95.00%

Iram.Naz

80.00%

100.00%

100.00%

80.00%

100.00%

100.00%

100.00%

90.00%

81.82%

93.33%

92.86%

100.00%

100.00%

95.00%

Mansi.Saxena

90.00%

100.00%

100.00%

80.00%

90.00%

100.00%

100.00%

100.00%

100.00%

93.33%

100.00%

100.00%

72.73%

90.00%

Mukta.Kandiyal

90.00%

80.00%

100.00%

80.00%

100.00%

100.00%

100.00%

90.00%

81.82%

93.33%

92.86%

93.33%

72.73%

85.00%

Nitesh.Singh

90.00%

90.00%

100.00%

80.00%

90.00%

100.00%

100.00%

100.00%

81.82%

100.00%

92.86%

100.00%

81.82%

75.00%

Pushpender.Singh

80.00%

100.00%

100.00%

90.00%

100.00%

100.00%

100.00%

90.00%

90.91%

80.00%

100.00%

93.33%

81.82%

95.00%

Ravi.Sharma

100.00%

100.00%

100.00%

100.00%

90.00%

100.00%

100.00%

100.00%

90.91%

86.67%

100.00%

100.00%

63.64%

90.00%

Shivani.Sharma

90.00%

100.00%

100.00%

100.00%

100.00%

100.00%

100.00%

90.00%

100.00%

80.00%

100.00%

100.00%

100.00%

95.00%

  *   I have sent Brian a few updates on Skype which I believe have been passed on - the agent which I seem needs to be monitored the most would be Abel.
  *   Please make sure that the GDPR quiz is passed by all agents before they can proceed to work on cases

Average Pass Rate: 92.19%

Kind regards,

Jana Garbe
Training & Quality
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