Subject: Fwd: LSM Joining Case Test - Saikumar Papani
From: HR Livesalesman <[email-masked]>
To: Urvika Chaudhary <[email-masked]>
Date: Sat, 16 Feb 2019 04:41:20 -0700 (MST)

Please find the test for your evaluation. 

Thanks & Regard, 
Ashfaque 
Human Resources 
LiveSalesman 
Noida, India 
+911204332621 Ex.12 
+917042335393 

From: "Saikumar Papani" <[email-masked]> 
To: "saurabh" <[email-masked]>, [email-masked], "Ashish Dabral" <[email-masked]>, "viraat" <[email-masked]>, "HR Livesalesman" <[email-masked]> 
Sent: Saturday, February 16, 2019 5:07:32 PM 
Subject: Re: LSM Joining Case Test - Saikumar Papani 

		LSM Joining Case Test 	Name 	Saikumar Papani 
E-mail 	[email-masked] 
Phone Number 	(91) 8522010614 
Which blurb would you select? 	Blurb 4 
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. 	Because the tickets are not shipped yet, it will be very easy to the customer to change the address using the link provided .Once he changed the delivery address he will get an email that " Your delivery address is been changed to .......". So that the customer can easily track the tickets and get notified when and where the tickets are being delivered through email. And if the delivery address is not a personal address,then the customer will inform someone to sign for the delivery. 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	Good customer service means providing the information for what the customer has requested. 
It means if the customer requests you to resolve the issue he is facing and you will just resolve it and closing the conversation. 
Great customer service means adding some more information which will be useful for the customer in future i.e., adding a wow! factor that customer feels that we are concerned about their future issues.This will increase the customer satisfaction and improve relationship between the customer and you. 	

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