Subject: Fwd: LSM Joining Case Test - vikas mudgil
From: HR Livesalesman <[email-masked]>
To: Urvika Chaudhary <[email-masked]>
Date: Sat, 9 Feb 2019 02:14:28 -0700 (MST)

Thanks & Regard, 

Ashfaque 
Human Resources 
LiveSalesman 
Noida, India 
+911204332621 Ex.12 
+917042335393 

From: "vikas mudgil" <[email-masked]> 
To: "saurabh" <[email-masked]>, [email-masked], "Ashish Dabral" <[email-masked]>, "viraat" <[email-masked]>, "HR Livesalesman" <[email-masked]> 
Sent: Saturday, February 9, 2019 2:40:58 PM 
Subject: Re: LSM Joining Case Test - vikas mudgil 

		LSM Joining Case Test 	Name 	vikas mudgil 
E-mail 	[email-masked] 
Phone Number 	(+91) 8860372788 
Which blurb would you select? 	Blurb 1 
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. 	I select Blurb 1 , because i feel it is a correct & accurate information. where we are telling the customer , we already recived his details, we are here to answer everything about his querry. Even we are confirming his name,address,city & country & assuring him that he dont have to worry. We are also telling him that before the delivery of the package it will be scanned and instantly he will get a instant email alert with a tracking number mentioned so that he can himself directly track the carriers delivery progress.So that customer be rest assure that we are here to help him 24/7. We also telling the customer that before the delivery he can double check the delivery address, so that the package must be recive by the right person on the right destination. 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	Good & great customer service depends on :- 

1) Good listening skills 
2) Good knowledge of product 
3) Good communication skills 
4) Understanding the querry of customer 
5) How good & accurate u are in judging customer problem , either its is a querry, request or complaint. 

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