Subject: Fwd: LSM Joining Case Test - Nitesh Kumar Singh
From: HR Livesalesman <[email-masked]>
To: Urvika Chaudhary <[email-masked]>
Date: Sat, 9 Feb 2019 01:58:36 -0700 (MST)

Hello Urvika, 
Find the EN test for your evaluation. 

Thanks & Regard, 
Ashfaque 
Human Resources 
LiveSalesman 
Noida, India 
+911204332621 Ex.12 
+917042335393 

From: "viraat" <[email-masked]> 
To: "HR Livesalesman" <[email-masked]>, "Asfaque Ahmad" <[email-masked]> 
Sent: Saturday, February 9, 2019 1:24:15 PM 
Subject: Re: LSM Joining Case Test - Nitesh Kumar Singh 

Hi , 

His written is good , Lets test his vocals 

Thanks 

From: Nitesh Kumar Singh <[email-masked]> 
Sent: 09 February 2019 12:05 
To: Saurabh Dadu; Deeksha Dadu; [email-masked]; Virat Joshi; [email-masked] 
Subject: Re: LSM Joining Case Test - Nitesh Kumar Singh 

	
			LSM Joining Case Test 
		
	Name 	Nitesh Kumar Singh 
	E-mail 	[email-masked] 
	Phone Number 	(91) 8299675875 
	Which blurb would you select? 	Blurb 1 
	Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. 	Blurb 1 starts with paraphase empathy and assurance to the customer regarding to his issue i.e. delivery of tickets.Here, the customer reassured the postal address which is also an important part of customer servicing.Sandwich theorem which states you can start with the positive side and put the drawback in the middle and end with some positive feedback , is being applied above to provide good customer servicing. 
	What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	Good customer servicing is satisfying the customer with the issue. However, interacting to a customer through paraphase, empathy, assurance, looking into the details and solving issue of the customer with proper soft skill and reassurance to the customer whether the issue is being resolved leads to great customer servicing 	

	
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