Subject: FW: High Risk Training Update
From: Brian Sexton <[email-masked]>
To: Urvika Chaudhary <[email-masked]>
Date: Fri, 8 Feb 2019 06:19:48 +0000

From: John Meerholz
Sent: Thursday 7 February 2019 20:32
To: Brian Sexton <[email-masked]>
Subject: RE: High Risk Training Update
Importance: High

Hey Brian we had an issue here with some Generic Listings being approved incorrectly. Please review all the below and let me know asap what the issue was here, was the training + instructions not clear? What exactly went wrong here?

Please ensure India are not working on generic or duplicate types as already discussed and confirmed.

Ashish Kumar approved some listings incorrectly at 2am and this actually made the whole event take off restrictions:

340953746 - clearly there are seat details here so this should have been rejected

340955133 - same situation, seat numbers on proof so this has to be rejected
339850733 - same situation, seat numbers on proof so this has to be rejected
We put all the LIDs the agent approved on hold, please review these and let me know what happened

339831848
339885425
339896816
339896811
340101027
340492641
340494772
340804133
340953649
340953746
340955133
340959571
341239567
341242933
341244935
341257390
341258033

From: John Meerholz
Sent: 07 February 2019 12:46
To: Brian Sexton <[email-masked]<mailto:[email-masked]>>
Subject: RE: High Risk Training Update

Hey Brian - could you review the attached training please, it's for Generic Sections High Risk

If it makes sense could you train some of your best/most experienced agents on this please

Let me know once done but please hold off on actually working on these listings before I give you the go ahead - attached is the same as what we covered already but some more info + examples

Shout if anything is unclear or if you need me to go over this with you

From: John Meerholz
Sent: 05 February 2019 15:42
To: Brian Sexton <[email-masked]<mailto:[email-masked]>>
Subject: RE: High Risk Training Update

Thanks for the call Brian,

As discussed - first thing get your most experienced agents on "Generic Seats" type only.  I will update you on "Duplicate seats" once ready

John

From: John Meerholz
Sent: 05 February 2019 15:09
To: Brian Sexton <[email-masked]<mailto:[email-masked]>>
Subject: High Risk Training Update

HI Brian,

Attached an updated version of the HR training guide, we should discuss this on a call asap

Please ping me when you are free

Thanks
John