Subject: [Training Update]
From: Jana Garbe <[email-masked]>
To: Urvika Chaudhary <[email-masked]>, Kritika Mirchandani <[email-masked]>
Cc: David Lee <[email-masked]>
Date: Thu, 7 Feb 2019 14:47:42 +0000

Hi Urvika,

Please note that I added a slide into the training to remind agents to check the transaction box at the top  of the screen to determine the "Last State Change" as part of the investigation into "Refund Issues".

This has now been added to the OLS.

Kind regards,

Jana Garbe
Training & Quality
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