Subject: Important CMA Update
From: Robert Cosgrove <[email-masked]>
To: Kritika Mirchandani <[email-masked]>, Virat Joshi <[email-masked]>, Urvika Chaudhary <[email-masked]>
Date: Sat, 26 Jan 2019 10:10:58 +0000

Hi all

We received a few questions from the Compliance team on Friday around people asking why their seat details are not appearing on their purchases - order qualifies.

Initially, we had this Blurb to use:

Dear [Name],
I have looked into your order and can confirm that the information that you have requested is not available for the tickets that you have purchased. All the available information regarding this order is shown in 'My Purchases'.
viagogo is fully compliant with all UK secondary ticketing regulations. The seller of your tickets confirmed to viagogo that the specific seating information was not available to them at the time of listing the tickets.
Kind regards,

Can we please hold-off on that and NOT send anyone this Blurb. Anyone asking why his seats details are not in the purchase, and order qualifies. You should set a follow up and wait for further instructions on Monday.

You need to send me the TID for each order affected. This is very important, send it to every agent and make sure they have read it.

Thank you
Robert