Subject: [Training Update] - Brazil and US Cancellation
From: Jana Garbe <[email-masked]>
To: Urvika Chaudhary <[email-masked]>, Kritika Mirchandani <[email-masked]>
Cc: David Lee <[email-masked]>
Date: Thu, 24 Jan 2019 12:23:08 +0000

Hi both,

We have now updated the training in such a way that both cancellation exceptions - US and BR are covered in one module in training. The slideshow has already been updated in the Training and the quiz has been extended so that both scenarios are covered. Please make sure that the current group in training is trained in both processes.

  *   The majority remains the same - on Slide 9 I added a point that agents need to double check the Wiki whether the seller should be contacted or not - as US / CA Frequent Sellers should not be contacted to relist
  *   On Slide 11 I put in a screenshot of what we want an escalation to look like, with certain information that need to be confirmed
  *   The US Cancellation bit has been taken out of the Comms that have been sent out a while back - as well as the quiz

If you have any questions, let me know!

Jana Garbe
Training & Quality
[viagogo logo]