Subject: Re: Test Results - Second Assessment - S.Merloni
From: Urvika Chaudhary <[email-masked]>
To: Brian Sexton <[email-masked]>
Cc: Jana Garbe <[email-masked]>, maiwenn gouthe <[email-masked]>, David Lee <[email-masked]>, Robert Cosgrove <[email-masked]>, viraat <[email-masked]>
Date: Wed, 9 Jan 2019 04:06:30 -0700 (MST)

Hi Brian, 

Thank you for the Feedback. 

This has been shared with the agent, Feedback can be published. 

Urvika Chaudhary 
Training Manager 

Live Salesman 
[email-masked] 
[ http://www.livesalesman.com/ | www.livesalesman.com ] 

From: "Brian Sexton" <[email-masked]> 
To: "Jana Garbe" <[email-masked]>, "Urvika Chaudhary" <[email-masked]> 
Cc: "maiwenn gouthe" <[email-masked]>, "David Lee" <[email-masked]>, "Robert Cosgrove" <[email-masked]>, "viraat" <[email-masked]> 
Sent: Wednesday, 9 January, 2019 16:30:23 
Subject: RE: Test Results - Second Assessment - S.Merloni 

Hi [ mailto:[email-masked] | 
@Urvika Chaudhary ] , 

Can you please inform Samuele how he did? 

Kind regards, 

Brian 

From: Jana Garbe 
Sent: Wednesday 9 January 2019 10:55 
To: Brian Sexton <[email-masked]> 
Cc: Maiwenn Gouthe <[email-masked]>; David Lee <[email-masked]>; Robert Cosgrove <[email-masked]> 
Subject: Test Results - Second Assessment - S.Merloni 
Importance: High 

Hi Brian, 

Please see below the rest results for the second assessment submitted by Samuele. 

	

Team 	

Agent 	

Scenario I 	

Scenario II 	

Scenario III 	

Scenario IV 	

Total 	

AVERAGE by agent 

Training_India 	

S.Merloni 	

7.5 	

9 	

10 	

4.5 	

31 	

77.00% 

    * Samuele very well solved Scenarios I-III – I was especially impressed with Scenario III as all questions have been answered correctly and as per our standards, great job! 
    * Samuele seems to have taken the criticism from the first assessment to heart and improved impressively 
    * In Scenario IV Samuele did not spot that the buyer was at fault of the RAG as they did not adhere to age restrictions put in place – can we make sure here that the agent is coached on age restrictions and that those are displayed on the event page in the “General Information” box? 

Please let me know once the results have been communicated. 

Kind regards, 

Jana Garbe 

Training & Quality