Subject: [ Training Update ] - Wrong Tickets
From: Jana Garbe <[email-masked]>
To: Urvika Chaudhary <[email-masked]>
Cc: Kritika Mirchandani <[email-masked]>, David Lee <[email-masked]>
Date: Tue, 8 Jan 2019 15:58:49 +0000

Hi Urvika,

Based on the recent Wrong Tickets Update for Frequent Sellers I have now created a few more slides in the Wrong Tickets training.

The biggest difference now is that we now also make a distinction between Fan / Frequent Seller in the Wrong Tickets Process.

The new presentation has been uploaded to the OLS.

Slide 6: General Investigation slide for trainers to highlight the importance of the listing notes and in general focus on which pieces of investigation need to be checked
Slide 12: Added a note that if the order is moved to pending substitution, the case cannot be wrapped up (this will be changed shortly, however currently all cases the are in Pending Requirement for Payment cannot be wrapped up)
Slide 23 - 30: Updates from Product included into the slideshow regarding Frequent Seller Process
Slide 32: Slide added to introduced wrong tickets process for Fan Sellers
Slide 44: Deleted info that Frequent Sellers / Fan sellers are treated the same, highlighted here once more that substitution tickets will only be offered by the relevant department

OLS Wrong Tickets Quiz: Answer has been changed for Q8 has been changed to "True" as we are now making a distinction between Fan Sellers / Frequent Sellers in the Wrong Tickets Process.

If you have any questions, let me know!

Kind regards,

Jana Garbe
Training & Quality
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