Subject: Case ID Link
From: Brian Sexton <[email-masked]>
To: Worchuirin <[email-masked]>, Rosette Modiri <[email-masked]>, Kritika Mirchandani <[email-masked]>, Charanjit Singh Sandhu <[email-masked]>, Anurag Pradhan <[email-masked]>, Ashwinee Latchayya <[email-masked]>, caleb <[email-masked]>, "[email-masked]" <[email-masked]>
Cc: Virat Joshi <[email-masked]>, Urvika Chaudhary <[email-masked]>
Date: Fri, 4 Jan 2019 11:30:37 +0000

Hi everyone,

Here is the link to view case IDs (work items);

https://cstools.viagogo.net/CommonUI/ViewWorkItemConversation?workItemId=11178074

All you need to do is change the work item at the end of the URL.

This will be useful if you need to view a case ID. It will also be useful if I want to send you work items of negative CSS survey responses so you can check the cases and evaluate if the agents have made a mistake or if the negative survey response has been left after correct action by the agent.

Kind regards,
Brian Sexton
Team Leader India
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