Subject: Training Report - India - 28.12.2018 - Day V
From: Valentina Cante <[email-masked]>
To: "[email-masked]" <[email-masked]>
Cc: Maiwenn Gouthe <[email-masked]>, David Lee <[email-masked]>, Jana Garbe <[email-masked]>
Date: Fri, 28 Dec 2018 10:21:58 +0000

Hi Urvika,

Bhawna Bilwal, Yuri Koisako and Samuele Merloni have completed the training course.
The average by agent is quite high, they all did a good job.

Bhawna Bilwal repeated the fulfilment quiz and passed it with 90%
Samuele Merloni repeated the GDPR quiz and passed it with 94.45%

Yuri and Bhawna failed the IT Soccer quiz, so if possible, they should review the module and repeat the the quiz, same for Samuele who failed the phone exercise and the account recovery assessment.

Please see below the results after Day V:

Agent

CSL Test

Policy Knowledge

Life of an Order

Fulfilment

Shipping and Delivery

Cancelled & Postponed events

Teams

LMS

Wrong Tickets

RAG

Payment

Alternative delivery plans

Brazil Market

GDPR

IT Soccer

ES / DE / TR football

AVERAGE by agent

B. Bilwal

90.00%

100.00%

100.00%

90.00%

80.00%

100.00%

100.00%

100.00%

100.00%

100.00%

92.86%

80.00%

100.00%

100.00%

73.33%

100.00%

94.14%

P. Khanka

80.00%

90.00%

100.00%

80.00%

87.50%

Y. Koisako

80.00%

90.00%

100.00%

100.00%

90.00%

100.00%

100.00%

80.00%

90.00%

100.00%

92.86%

93.33%

100.00%

83.33%

60.00%

100.00%

91.22%

S. Merloni

80.00%

90.00%

100.00%

80.00%

90.00%

100.00%

100.00%

100.00%

80.00%

100.00%

92.86%

80.00%

100.00%

94.45%

86.67%

100.00%

92.12%

Agent

CIAN I

CIAN II

CIAN III

Account Recovery

Phone Exercise

B. Bilwal

Passed

Passed

Passed

Passed

Passed

P. Khanka

Passed

Y. Koisako

Passed

Passed

Passed

Passed

Passed

S. Merloni

Passed

Passed

Passed

Not passed

Not passed

Kind Regards,

Valentina Cante

Training & Quality