Subject: Thomas TIDs
From: Mansi Chhabra <[email-masked]>
To: Urvika Chaudhary <[email-masked]>
Date: Thu, 27 Dec 2018 04:36:18 -0700 (MST)

Hi Urvika, 

Please check the below mentioned TIDs: 

1 	19713329 	Agent should follow up the case and agents is free typing. 

	Subject Line also not changed accordingly 

	

2 	19448891 	Agent tried calling buyer but didn’t picked the call so he wraped the case but should follow the case as to explain the buyer 

	Buyer asked for reselling the tickets but agent sent face value blurb 

	

3 	19685766 	Correct 

	

4 	19645948 	Agent closed the case without anwering the query. 

	

5 	18940202 	Agent should change the subject line 

	Also agent is free typing 

	

6 	19654125 	Seller emailed asking why he was charged but agent simply told seller we are working on it and followed up the case without reason. 

	Agent didn’t change the subject line 

	

7 	19700087 	Agent got case with work item if needed investigate 

	Agent should have called the seller to upload the tickets but did no reply needed 

	

Thank You 
Mansi Chhabra