Subject: Training Report - India - 17.12.2018 - Day IV
From: Jana Garbe <[email-masked]>
To: Urvika Chaudhary <[email-masked]>
Cc: Brian Sexton <[email-masked]>, David Lee <[email-masked]>, Maiwenn Gouthe <[email-masked]>
Date: Thu, 20 Dec 2018 11:50:49 +0000

Hi Urvika,

Please see below the results after Day IV:

Agent

CSL Test

Policy Knowledge

Life of an Order

Fulfilment

Shipping and Delivery

Cancelled & Postponed events

Teams

LMS

Wrong Tickets

RAG

Payment

Alternative delivery plans

Brazil Market

GDPR

IT Soccer

ES / DE / TR football

AVERAGE by agent

Jessica Aparecido

100.00%

100.00%

100.00%

100.00%

90.00%

80.00%

100.00%

90.00%

100.00%

100.00%

92.86%

93.33%

100.00%

94.45%

86.67%

90.00%

94.83%

  *   Jessica passed all quizzes of the training module – well done!
  *   Jessica passed all assessments assigned – well done!

Great results throughout – let’s hope this also shows in the Final Assessment next week! 😊

Average Pass Rate: 94.83%

Kind regards,

Jana

From: Jana Garbe
Sent: 19 December 2018 15:47
To: 'Urvika Chaudhary' <[email-masked]>
Cc: Brian Sexton <[email-masked]>; David Lee <[email-masked]>; Maiwenn Gouthe <[email-masked]>
Subject: Training Report - India - 17.12.2018 - Day III

Hi Urvika,

Please see below the results after Day III:

Agent

CSL Test

Policy Knowledge

Life of an Order

Fulfilment

Shipping and Delivery

Cancelled & Postponed events

Teams

LMS

Wrong Tickets

RAG

Payment

Alternative delivery plans

Brazil Market

GDPR

Jessica Aparecido

100.00%

100.00%

100.00%

100.00%

90.00%

80.00%

100.00%

90.00%

100.00%

100.00%

92.86%

93.33%

100.00%

94.45%

  *   Jessica is performing very well in the quizzes and only had to repeat the BR Market Quiz today
  *   Jessica passed all CIAN exercises and composed thorough and detailed CIANS

Average Pass Rate: 95.76%

Kind regards,

Jana

From: Jana Garbe
Sent: 18 December 2018 10:10
To: Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>
Cc: Brian Sexton <[email-masked]<mailto:[email-masked]>>; David Lee <[email-masked]<mailto:[email-masked]>>; Maiwenn Gouthe <[email-masked]<mailto:[email-masked]>>
Subject: Training Report - India - 17.12.2018
Importance: High

Hi all,

Please see below the results of Jessica as of Day II (III):

Agent

CSL Test

Policy Knowledge

Life of an Order

Fulfilment

Shipping and Delivery

Cancelled & Postponed events

Teams

LMS

Wrong Tickets

RAG

Payment

Alternative delivery plans

Brazil Market

GDPR

IT Soccer

ES / DE / TR football

AVERAGE by agent

Jessica Aparecido

100.00%

100.00%

100.00%

100.00%

90.00%

80.00%

100.00%

90.00%

100.00%

100.00%

92.86%

95.71%

  *   Jessica is taking to the quizzes very well and mostly passes them on the first attempt, well done!
  *   The training is ahead of schedule this week due to an early start last Monday

Average Pass Rate: 95.71%

Kind regards,

Jana Garbe
Training & Quality
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