Subject: Re: [Training Update] - RAG - Venue Fault
From: Urvika Chaudhary <[email-masked]>
To: Jana Garbe <[email-masked]>
Date: Wed, 19 Dec 2018 02:51:32 -0700 (MST)

Hi Jana, 

Thank you for this quick update. 

However, in certain scenario like the ED sheeran concert wherein Ed Sheeran's promoter helped fans chase refunds by putting up Victims of Viagogo booth are we considering this as Event restrictions? 
Since both the Buyer and seller were paid in such scenario will this be considered as venue being at fault. 

Urvika Chaudhary 
Training Manager 

Live Salesman 
[email-masked] 
[ http://www.livesalesman.com/ | www.livesalesman.com ] 

From: "Jana Garbe" <[email-masked]> 
To: "Urvika Chaudhary" <[email-masked]> 
Sent: Wednesday, 19 December, 2018 14:51:28 
Subject: [Training Update] - RAG - Venue Fault 

Hi Urvika, 

We have recently discovered a small mistake regarding the scenario if the “Venue is at fault”. 

In a Scenario where we decide to refund with the venue being at fault (“Event Restriction”), we would select to not pay the seller but also to not charge the seller. 

This has been changed now in the presentation on Slide 10 (Venue fault) and the equivalent information is displayed on the Wiki. 

Kind regards, 

Jana Garbe 

Training & Quality