Subject: Re: [ Training Update ] - Cancelled / Postponed Events
From: Urvika Chaudhary <[email-masked]>
To: Jana Garbe <[email-masked]>
Cc: Robert Cosgrove <[email-masked]>, Brian Sexton <[email-masked]>, maiwenn gouthe <[email-masked]>, David Lee <[email-masked]>
Date: Tue, 18 Dec 2018 03:40:53 -0700 (MST)

Hi Jana, 

Thank you for the update. 

This has been reviewed and will be followed with immediate effect. 

Urvika Chaudhary 
Training Manager 

Live Salesman 
[email-masked] 
[ http://www.livesalesman.com/ | www.livesalesman.com ] 

From: "Jana Garbe" <[email-masked]> 
To: "Urvika Chaudhary" <[email-masked]> 
Cc: "Robert Cosgrove" <[email-masked]>, "Brian Sexton" <[email-masked]>, "maiwenn gouthe" <[email-masked]>, "David Lee" <[email-masked]> 
Sent: Tuesday, 18 December, 2018 16:00:16 
Subject: [ Training Update ] - Cancelled / Postponed Events 

Hi Urvika, 

On the OLS the presentation for “Cancelled / Postponed Events” has been slightly changed (Slide 16+17). 

If the event is cancelled / postponed / venue of event has changed your agents may need help from the relevant team. Those cases are no longer to be send to OnCallDataManagement directly but to the relevant TL who will then pass the case on. (Slide 16) 

On Slide 17 you will find what the template to send to the TL should look like with information on the subject line / body of the email. 

The new presentation has been added to the OLS. 

Kind regards, 

Jana Garbe 

Training & Quality