Subject: India - 10.12.2018 - Training Progress - Day V
From: Jana Garbe <[email-masked]>
To: Urvika Chaudhary <[email-masked]>
Cc: Brian Sexton <[email-masked]>
Date: Mon, 17 Dec 2018 12:35:36 +0000

Hi Urvika,

I am very sorry for the delayed updates on the last two modules of the training.

Agent

CSL Test

Policy Knowledge

Life of an Order

Fulfilment

Shipping and Delivery

Cancelled & Postponed events

Teams

LMS

Wrong Tickets

RAG

Payment

Alternative delivery plans

Brazil Market

GDPR

IT Soccer

ES / DE / TR football

Shavez Ahmed

100.00%

100.00%

100.00%

100.00%

100.00%

100.00%

100.00%

100.00%

100.00%

100.00%

100.00%

80.00%

100.00%

83.33%

100.00%

90.00%

  *   Shavez initially failed the IT football quiz, yet passed it very well on the second attempt
  *   Shavez has now completed the theoretical part of the training

Average Pass Rate: 97.08%

Kind regards,

Jana

From: Jana Garbe
Sent: 13 December 2018 17:22
To: 'Urvika Chaudhary' <[email-masked]>
Cc: Brian Sexton <[email-masked]>; David Lee <[email-masked]>; Maiwenn Gouthe <[email-masked]>
Subject: India - 10.12.2018 - Training Progress - Day IV

Hi Urvika,

Below please find the results from Day IV.

Agent

CSL Test

Policy Knowledge

Life of an Order

Fulfilment

Shipping and Delivery

Cancelled & Postponed events

Teams

LMS

Wrong Tickets

RAG

Payment

Alternative delivery plans

Brazil Market

GDPR

Shavez Ahmed

100.00%

100.00%

100.00%

100.00%

100.00%

100.00%

100.00%

100.00%

100.00%

100.00%

100.00%

80.00%

100.00%

83.33%

  *   Shavez passed all Assessments (CIAN Exercise) on the first attempt
  *   Shavez passed all quizzes from today on the first attempt
  *   The training group is within the normal timeframe

Average Pass Rate: 97.38%

Kind regards,

Jana Garbe

From: Jana Garbe
Sent: 12 December 2018 17:06
To: 'Urvika Chaudhary' <[email-masked]<mailto:[email-masked]>>
Cc: Brian Sexton <[email-masked]<mailto:[email-masked]>>; David Lee <[email-masked]<mailto:[email-masked]>>; Maiwenn Gouthe <[email-masked]<mailto:[email-masked]>>
Subject: India - 10.12.2018 - Training Progress - Day III

Hi Urvika,

Below please find the result from Day III.

Agent

CSL Test

Policy Knowledge

Life of an Order

Fulfilment

Shipping and Delivery

Cancelled & Postponed events

Teams

LMS

Wrong Tickets

RAG

Payment

Shavez Ahmed

100.00%

100.00%

100.00%

100.00%

100.00%

100.00%

100.00%

100.00%

100.00%

100.00%

100.00%

  *   Well done, Shavez submitted all quizzes within the time frame - however, failed the Wrong Tickets Quiz on the first attempt
     *   Here it might be nice to have a discussion with the agent about Wrong Tickets process and present him with some scenarios where he needs to advise how he would act - ie, what is obligatory to be done if the agent buyer advised wrong paper tickets were received (ask for proof and follow up)

Average Pass Rate: 100.00%

Kind regards,

Jana

From: Jana Garbe
Sent: 11 December 2018 17:29
To: 'Urvika Chaudhary' <[email-masked]<mailto:[email-masked]>>
Cc: Brian Sexton <[email-masked]<mailto:[email-masked]>>; David Lee <[email-masked]<mailto:[email-masked]>>; Maiwenn Gouthe <[email-masked]<mailto:[email-masked]>>
Subject: India - 10.12.2018 - Training Progress - Day II

Hi Urvika,

Below please find the result from Day II.

Agent

CSL Test

Policy Knowledge

Life of an Order

Fulfilment

Shipping and Delivery

Cancelled & Postponed events

Teams

LMS

Shavez Ahmed

100.00%

100.00%

100.00%

100.00%

100.00%

100.00%

100.00%

100.00%

  *   Shavez passed all quizzes on the first attempt and successfully repeated the "Life of an Order" Quiz
  *   The training group is within schedule

Average Pass Rate: 100.00% (well done!)

Kind regards,

Jana

From: Jana Garbe
Sent: 10 December 2018 12:37
To: 'Urvika Chaudhary' <[email-masked]<mailto:[email-masked]>>
Cc: Brian Sexton <[email-masked]<mailto:[email-masked]>>; David Lee <[email-masked]<mailto:[email-masked]>>; Maiwenn Gouthe <[email-masked]<mailto:[email-masked]>>
Subject: India - Training Progress - Day I
Importance: High

Hi Urvika,

Please see the results for this Shavez after the first day in training.

Agent

CSL Test

Policy Knowledge

Life of an Order

Fulfilment

Shavez Ahmed

100.00%

100.00%

66.67%

100.00%

  *   Shavez had to repeat the CSL Quiz, however passed it on a second attempt.
  *   Shavez will need to retake the Life of an Order Quiz - from the answers provided it is clear that there was only uncertainty regarding two listing states - Pending Review - Fraud Listing / Pending Proof - High Risk Listing
  *   Shavez passed the Account Recovery Assessment

The training group is within schedule.

Average Pass Rate:  91.67%

Kind regards,

Jana Garbe
Training & Quality
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