Subject: Re: [Training Update] - UPS Pick Up Delivery
From: Urvika Chaudhary <[email-masked]>
To: Jana Garbe <[email-masked]>
Cc: kritika <[email-masked]>, David Lee <[email-masked]>
Date: Thu, 13 Dec 2018 01:02:25 -0700 (MST)

Hi Jana, 

Thank you for the update. 

This has been reviewed and acknowledged. 

Urvika Chaudhary 
Training Manager 

Live Salesman 
[email-masked] 
[ http://www.livesalesman.com/ | www.livesalesman.com ] 

From: "Jana Garbe" <[email-masked]> 
To: "Urvika Chaudhary" <[email-masked]>, "kritika" <[email-masked]> 
Cc: "David Lee" <[email-masked]> 
Sent: Wednesday, 12 December, 2018 16:48:25 
Subject: [Training Update] - UPS Pick Up Delivery 

Hi Urvika, 

Since October we have a new delivery plan called “UPS Pick up Delivery”: 

    * a Wiki page with the same name has been created with content on how this delivery plan works. This delivery plan is now briefly covered in training also in the below 
    * I have now changed the training module name from “Alternative Delivery Methods” to “Delivery Plans”. So far we did not have any slides where we cover the most common delivery plans on viagogo. Here they are all briefly introduced: 

        * Common Delivery Plans 
        * Alternative Delivery Plans 

This has also been updated on the OLS with the new module name. 

Please note: In this module all delivery plans are mentioned, however the new hires should be advised that LMS/ Etickets URL / Ticketmaster Mobile Transfer / FlashSeats will be discussed at a later stage in training and will simply be named here. 

Kind regards, 

Jana Garbe 

Training & Quality