Subject: Fwd: free type
From: Mansi Chhabra <[email-masked]>
To: Urvika Chaudhary <[email-masked]>
Date: Wed, 12 Dec 2018 23:13:55 -0700 (MST)

Hi Urvika, 

PFB. 

Thank You 
Mansi 

From: "Brian Sexton" <[email-masked]> 
To: "Darren OToole" <[email-masked]>, "Mansi Chhabra" <[email-masked]> 
Sent: Wednesday, 12 December, 2018 23:18:37 
Subject: RE: free type 

Thanks Darren, [ mailto:[email-masked] | 
@Mansi Chhabra ] 19486245 

From: Darren OToole 
Sent: Wednesday 12 December 2018 17:47 
To: Brian Sexton <[email-masked]>; Mansi Chhabra <[email-masked]> 
Subject: RE: free type 

FYI – TID attached 

From: Brian Sexton 
Sent: 12 December 2018 17:14 
To: Mansi Chhabra < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Darren OToole < [ mailto:[email-masked] | [email-masked] ] > 
Subject: FW: free type 

Hi Mansi, 

Could you please review this with Thomas, he added some free typing and it was a bit too friendly. 

He should just be using the blurbs, if he’s on a call he can be friendly if it’s appropriate and the buyer is not too upset. 

If he’s a confident person he can make use of that confidence when making outbound calls! 

Kind regards, 

Brian 

From: Darren OToole 
Sent: Wednesday 12 December 2018 17:06 
To: Brian Sexton < [ mailto:[email-masked] | [email-masked] ] > 
Subject: FW: free type 

FYI – freetyping too casual. 

From: Solange Massi 
Sent: 12 December 2018 17:00 
To: Darren OToole < [ mailto:[email-masked] | [email-masked] ] > 
Subject: free type 

hello, 

the agent, as you can see below, is a too friendly in his free type.The B was really upset and maybe the tone was not so right for the situation. 

kind regards 

Solange