Subject: India Quality Audit Results - December 1st - 10th
From: Robert Cosgrove <[email-masked]>
To: Virat Joshi <[email-masked]>, Urvika Chaudhary <[email-masked]>
Cc: Brian Sexton <[email-masked]>
Date: Wed, 12 Dec 2018 10:36:38 +0000

Hi All,

Please find attached a list of passed, failed, Red flags for your agents dating from December 1st to 10th. You will notice some agents need more coaching than others and I suggest you start looking at coaching plans. You currently have the highest Rate of Red Flag across all 3 OS locations.

We need the agents to focus on quality !! I expect to see an increase in passes by the 20th.

Kind regards
Robert