Subject: FW: [CRITICAL] - Using CS Error as a reason code for escalations
From: Brian Sexton <[email-masked]>
To: "[email-masked]" <[email-masked]>
Cc: Darren OToole <[email-masked]>, Nuno Correia <[email-masked]>, Virat Joshi <[email-masked]>
Date: Wed, 12 Dec 2018 09:59:19 +0000

REMINDER

DATE

11/12/2018

TOPIC

Using CS Error as a reason code for escalations

DETAILS

Hi All,

"CS Error"  reason code should not be used in your escalation without approval from a TL.

If you believe there has been a genuine CS issue on a case you must bring this to your TL before escalating to payments so it can be reviewed and proper approval obtained.
Payments may be unable to process your escalation otherwise.

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