Subject: Minutes from Team India Daily Meeting 10/12/2018
From: Ashwinee Latchayya <[email-masked]>
To: Saurabh Dadu <[email-masked]>
Cc: Viraat <[email-masked]>, Urvika Chaudhary <[email-masked]>
Date: Mon, 10 Dec 2018 07:18:00 -0700 (MST)

Hello, 

Please find below the minutes of today 's meeting . 

Minutes from Team India Daily Meeting 10/12/2018 @ 17.00 pm 

Present from Limerick: Brian 
Present from India: Viraat, Mansi, Charanjit & Ashwinee 

Brian started the meeting in regards to productivity, report followed by HR & MET & CSS. 

Productivity 

Brian has gone through the last 3 days' productivity report and was quite impressed with the results. 

Brian has praised the following agent for having the highest email count ; Jenny, Fatoumata, Himadri, Sagar, Ginette, Valeria. 

There was a total of 2920 emails sent on Saturday. 

CSS Score Investigation 

Brian has reviewed the CSS score over the weekend and was quite happy with the results as it's improving. 

Training 

Brian wanted to know who have been sent to re training today. 
Team India has informed Brian that 4 agents were sent to re training. 
Agents are : - Amith Thakur, Aditi, Harpriya & Prathiba 

HR 

Brian enquired about HR. 
Charanjit has informed Brian that there were 7 - 8 pages and they are all cleared. 

Recently, a few agents were put on HR however they are still unable to access the HR tools. Brian has informed us that he'll look into this matter. 
Agents are: Ashisk K , Pallavi & Anshul Kishor 

AOB 

Brian has informed us to make sure the agents are aware that they need to make a call when there's a banner asking us to do so. Failure to do so will lead to agents having a red flag. 

Ashwinee has requested an update for an issue raised in regards to Payment for Buyer Turned Sellers about a month ago. 

Kind Regards, 
Ashwinee