Subject: Minutes Of Meeting 10/12/18
From: Mansi Chhabra <[email-masked]>
To: Saurabh <[email-masked]>
Cc: Viraat <[email-masked]>, Urvika Chaudhary <[email-masked]>
Date: Mon, 10 Dec 2018 05:32:52 -0700 (MST)

Hello Sir, 

Daily Process Meeting: Date and Time 10/12/2018,17:00 IST. 

Minutes of Meeting: 

Attendees from Limerick: Brian 
Attendees from India: Mansi, Charajit, Ashwinee and Viraat 

Agenda items: 

PRODUCTIVITY : Brian started meeting with weekend's productivity report. Also informed that on Saturday, 2920 emails were sent in total which is highest on weekend. 

CSS (customer satisfaction score) : Brian informed that the CSS score is improving from last week and the teams are doing good. 

Performance : Brian praised for few agents with good counts done on weekend. Agents were : Himadri, Valeria Kritvamagh, Fatoumata. 

High Risk And MET Recat. : Charanjit informed that there were 7-8 pages on HR and they all were cleared.Also Charanjit asked for an update regarding the access for HR tool for three agents : Ashish Kumar, Anshul Kishore and Pallavi. 

Re-Training : Brian asked that how many agents were having re-training today.We informed that there were 4 agents : Harpriya, Amit Kumar Thakur, Pratibha and Aditi. 

Process Update : Brian informed about the new rule that if customer contacts for 3 times and there is a banner to make outbound call then the agent has to make an outbound call, if agent doesn't call then they can get Red Flag for quality purpose. 

Thank You 
Mansi Chhabra