Subject: Re: DE Productivity
From: Virat Joshi <[email-masked]>
To: Saurabh Dadu <[email-masked]>, Urvika Chaudhary <[email-masked]>
Date: Sat, 8 Dec 2018 09:27:50 +0000

Hi Sir ,

Here is the explanation on the productivity for DE agents :

Garima & Sagorika are working on TIER 2 cases , However they do not work on the cases where a call is needed for the buyer , they simply email the buyer / seller and re assign the case to the DE calling agent - as they are not allowed to make outbound calls  . This results in more email count as only we are investigating blurb is sent and cases are closed.

The agents who are allowed to make outbound calls are - Poonam , Tanu , Akanksha & Fatoumata ( Fatoumata is also on incoming lines) , These agents take longer on cases as they are making outbound calls to the re assigned cases thus having low email count.

Also the routing is not even across all agents , While few in DE team might get no cases error - some don't . This has been expressed multiple times to Limerick in daily meeting - still no resolution.

The above in no way is an excuse for low work  , The productivity will be addressed strictly to all DE agents  , However we still need all DE agents to be able to make outbound calls thereby reducing the pressure on the others who already do so  , I will also ask Brian officially over an email to revert back on the routing issue - if any .

Thanks

________________________________
From: Saurabh Dadu
Sent: 08 December 2018 11:24:00
To: Virat Joshi; Urvika Chaudhary
Subject: DE Productivity

Viraat,

Below is the productivity from November (full month). How do you explain the difference between Garima, Sagorika Vs. Harpriya, Tanu, Poonam, Fatou?

Saurabh Dadu
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