Subject: Minutes of Meeting - VGL/LSM - 07/Dec/18
From: Charanjit Singh Sandhu <[email-masked]>
To: Saurabh Dadu <[email-masked]>
Cc: Viraat <[email-masked]>, Urvika Chaudhary <[email-masked]>
Date: Fri, 7 Dec 2018 18:05:26 +0530 (IST)

Hello Sir, 

The MoM of today's meeting of VGL/LSM Daily Catch Up is as follows: 

Date of Meeting: 07/Dec/2018 

Start Time of Meeting: 05: 10 PM 

End Time of Meeting: 05:35 PM 

Moderator: Brian Sexton 

Attendees: 

VGL Attendees: Brian and Nuno 

LSM Attendees: Urvika, Charanjit, Ashwinee and Rosette 

Agenda Items: 

    * 

F eedback on performance report of dated 06 th December 
    * 

C SS scores 
    * 

HR & MET Recat 
    * 

Queries 

Discussion items: 

    * 

Brian asked for low email counts of agents Shabana, Fahmina, Yash, Ashish Semwal and Amitej. Charanjit explained that these agents started to work on High Risk tool once they received no cases. Yesterday, there were around 400 to 500 listings of event “River plate vs Boca Juniors” which needs to be cleared on priority 
    * 

Brian asked urvika about training of Italian agent Thomas and urvika mentioned that Thomas has complete the assessment. 
    * 

Brian discussed about the CSS score of teams and was happy that all the teams are performing well from past few days. 
    * 

Brian asked if any spanish agents are doing OT today. Urvika mentioned that Jenny, Natalia and Himadri are doing OT today. Brian was happy with the performance of spanish agents who are doing OT and said that OT may continue for over few days. 
    * 

Brian asked what is the HR status for today. Charanjit mentioned that there were 12 pages on HR for River plate vs Boca junior event in the morning. Till now HR agents have cleared 400 to 500 listings for this event. 
    * 

Brian mentioned that CSS score is improved in november month as compared to october month for all the teams. Which is good sign that all teams are working towards improving CSS score. 
    * 

Brian asked Urvika to forward email address of new german and japanese agents. 
    * 

Brian asked Urvika if she has reviewed the call records of agents. Urvika mentioned that feedback has been shared with TL’s and agent’s. 
    * 

Brian asked if new RAG process is shared with agents. Charanjit has mentioned that teams has been asked to work carefully on cases as per new RAG process. 

Queries: 

    * 

Rosette asked query about event “River plate vs Boca Juniors” that seller are facing issue to upload mobile tickets. 

Action Items: 

    * 

Urvika has to forward email address of new german and japanese agents to Brian. 

Next Meeting: As called by Brian Sexton 

Thanks & Regards, 
Charanjit