Subject: FW: [IMPORTANT INFO] - Do not extend shipping deadlines for fan sellers
From: Brian Sexton <[email-masked]>
To: "[email-masked]" <[email-masked]>
Cc: Michelle Gubbins <[email-masked]>, Nuno Correia <[email-masked]>
Date: Thu, 6 Dec 2018 11:51:40 +0000

IMPORTANT INFO

DATE

06/12/2018

TOPIC

Extending shipping deadlines for sellers

DETAILS

CF agents do not extend deadlines for fan sellers- this is the job of the Shipping Queue agents only

If a seller advises you that they are unable to ship before or on their MSBD, please advise them that you will leave a note of this on their order, however you cannot guarantee that their order won't be cancelled as sellers are required to ship within their deadline.

Please don't ask sellers to upload proof  for late shipment, the Shipping Queue team will request this if necessary.

If you have any questions regarding contact you may receive from sellers about this topic, please check with your TL first before advising the seller or taking action.

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