Subject: Re: [Training Update] - Phone Training
From: Urvika Chaudhary <[email-masked]>
To: Jana Garbe <[email-masked]>
Cc: kritika <[email-masked]>, David Lee <[email-masked]>, maiwenn gouthe <[email-masked]>, Brian Sexton <[email-masked]>
Date: Wed, 5 Dec 2018 16:16:16 +0530 (IST)

Hi Jana, 

Thank you for the above. 

This has been reviewed and acknowledged. 

Urvika Chaudhary 
Training Manager 

Live Salesman 
[email-masked] 
[ http://www.livesalesman.com/ | www.livesalesman.com ] 

From: "Jana Garbe" <[email-masked]> 
To: "Urvika Chaudhary" <[email-masked]>, "kritika" <[email-masked]> 
Cc: "David Lee" <[email-masked]>, "maiwenn gouthe" <[email-masked]>, "Brian Sexton" <[email-masked]> 
Sent: Wednesday, 5 December, 2018 15:51:15 
Subject: [Training Update] - Phone Training 

Hi Urvika , 

We have now updated the phone training slides and added one slide on page 9 to add an additional scenario when an outbound call is obligatory to be made. 

    * If an outbound call is not made and no approval from a TL is written in the CIAN note to confirm an outbound call is not needed, this will count as a Red flag in Quality Audits. 
    * If this banner pops up, the customer needs to be called. If for some reason an outbound call is not possible, it will be important to highlight for the new hires to make to the approval from the TL very clear in their CIAN. 

“C: Buyer emailed in to ask when the tickets will be provided 

I: Checked the time to the event (more than 42 days) and checked the case history 

A: Buyer is based in AUS, therefore it was approved by TL David that no outbound call needs to be made due to time difference, I have sent an email now explaining that the tickets will be provided closer to the event 

N: None, wrap up” 

Hope this makes sense, 

Jana Garbe 

Training & Quality